Probably the best rental car company I… Probably the best rental car company I have ever rented from. Everything is very clear and what is presently surprising is the fact the emails and calls are answered very quickly. They are at the end of the phone which in 2024 I find great, more companies need to quickly go back to a more traditional customer service because the human touch cannot be replaced by automation. I would definitely use again and recommend without hesitation. Thank you!

I needed to change the details of the… I needed to change the details of the car rental booking and Anette from WISECARS Customers Service has been very efficient and pleasant. She has responded quickly and everytime with an appropriate solution. I strongly recommand WISECARS and if you happen to talk to Anette, feel confident about your problem to be quickly solved.

AVOID AVOID Just go to the car companies direct to save yourself the tripwires and end up without a vehicle and stranded in a foreign country. My partner and I was away on a work trip in LA. We found Wisecars via Kayak, purchased a rental car at a stated price of around $500. Upon turning up to fox car rental at LAX we’re told we needed to pay for additional insurance to the value of around $1300 total in order to drive in California. Such an increase was a surprise possibly avoided if we went direct to a rental company. Next was having the ability to pay this additional amount. I had on my person cash and my debit card. These were not accepted as I needed a credit card. So that was that. I was not refunded the money, even when the gentleman behind the desk at Fox advised me to contact my bank and dispute the payment. In the end my partner had to get a new policy with her credit card via fox, as we were stranded. I may be ignorant to renting vehicles as I do not do this very often. But I feel like Wisecars is a middle man you can do without. I ran into additional fee’s and T&Cs that took my money without ultimately receiving what I paid for. My advice is to avoid this, go direct and do not fall for the stated cheap price they temp you in with.

Talked to representative who was polite… Talked to representative who was polite and helpful. Her direction was accurate and booking was simplified. Thank you.

Hazel was helpful and prompt with cancellation Hazel was helpful and prompt with my cancellation. I appreciated the ability to reach a real human and easily find a phone number and thank Hazel for her service.