I am always happy to be using Elvanto… I am always happy to be using Elvanto as our Church Management software. I particularly value the quick responses when I encounter problems.

The Product is Great While I would prefer to speak with someone immediately, having the chat is helpful (get rid of the BOT), and the team members usually respond via email within 24 hours. Not having immediate help when there is a challenge proves troublesome.

We have been using Tithely since 2020… We have been using Tithely since 2020 (mostly) and find it very user friendly, until you have a question. Then it can be a bit frustrating when you only get to talk to a "BOT". However, I have found that even when I have to leave a question, someone does respond within the 48 hours they say...usually within a couple. We like having all our "tech" in one place/company, ie.: website, app, giving platform, events, people tracking, etc. We do still use Church 360 for our Membership management because we have liked them for quite some time...

Know What You're Buying Tithe.ly provides reliable web-hosting and an interface that is fairly easy to master. Online donation/giving is simple and trustworthy. Tithe.ly is not, however, the integrated suite customers think they are buying. Tithe.ly makes lots of promises about future improvements; "We working hard on this" is a common refrain. Longtime customers see little real improvement.

Need for Transparency- Time Commitment and Refunds As the leader of a small nonprofit, we were eager to use a platform that we thought would give us a one stop for many different functions we currently use through separate platforms. Going in, we did not understand how much time and work would go into trying to build the website and transfer data. After going through an incredibly difficult period and not accessing any of the tools in our subscription, we were denied a refund. Tithe.ly did respond to our review and provided support. They do not track individual use on their platform, so it is important, if you are overwhelmed and not able to implement the tools, don't wait to cancel or reach out for help. It is not standard procedure for Tithe.ly to provide refunds. Hopefully, Tithe.ly will make sure to provide this information to future customers. Make sure you have the bandwidth to use the tools, or start slow.