Nicole Ainsworth
GBGlitchy money pit I had so many glitches with Vagaro, so many times payments wouldn’t go through and I would have to call clients after their service to charge them. But the worst part was when I decided to switch back to my previous software. I paid the fee (which is a month upfront) and canceled my subscription right after that payment so I wouldn’t be charged another month Even though I paid for the entire month, when you cancel they take your access away to EVERYTHING. I have never experienced this with another booking app, especially since this one is so expensive. I needed to see my reports for sales tax so when I reactivated it they charged me monthly fee. Not the base price, all the add on and everything!!! So essentially I was paying for the same month TWICE. They also have refused to refund me for this. Which is absurd. Terrible customer service, all they care about is money and charge for literally every single feature. I do not recommend, acuity is way cheaper and even offers a free version so when you cancel you can actually still have access to your reports
Edith
GBWe used Insight before and it was so… We used Insight before and it was so limited .Vagaro really help my business to have thing going in the right way.Storing credit card on file have completely eliminated no shows or last minute cancellations. about 4 guest had a problem with that option, which showed us that they don't give our business same respect as we are giving them.
Charlene
GBLiam has been fantastic help Liam has been fantastic help through the whole process, nothing has been to much trouble making sure that everything transfers over smoothly from the old system. Great service so far very inpressed.
Hannah
GBI’ve been using Vagaro for 2 years now I’ve been using Vagaro for 2 years now, I can’t even begin to explain the level of support from the team, they’ve spent hours with me helping explain things and help design and set things up for me. The most seamless professional booking system I’ve ever used and the most supportive team. Tom and Jason have been a god send. Couldn’t recommend Vagaro more!
Me'Kell
GBI am new to the booking site world I am new to the booking site world. I did my research between 4-5 sites. I found Vagaro to be user friendly, affordable, and had the most patience support team. My sales rep, Jeffrey #19256335701 was absolutely amazing - Informative, nice, and willing to go the extra mile!!!