Excellent Team Excellent Team Update 4-19-2024: Unfortunately, Dell, Elgato and myself had to provide a resolution to resolve the annoying sound distortion that was resulting in unprofessional live broadcasts anytime we would move or open pictures during the live stream. We are not faulting the technical support team. We believe they have not been provided all the tools by restream. To this day, we have not heard a response from the development team leaving us with no urgent resolution. We find that concerning especially since a premium was paid. Now that we are on a new platform, we do not have those issues. Elgato received no compensation for their technical support But both Dell and elgato determined that it was not their equipment or any of our settings. Thus, the problem was occurring with the restream platform. Again, we're not faulting individuals on the technical support team, but restream should have responded to us in a timely fashion instead of leaving us with no resolution. Fortunately, we provided a resolution by moving to another platform. Thank you and have a magical day. Tom Morrow

Failed with one person, we couldn't get his sound to work. With another person it wouldn't not connect to preview on IG so we coudn't stream it live on IG. Had to just use IG directly. I am very dissappointed. I've only had 1 out of 3 streams be successful.

Great Great: better price than what I was paying elsewhere, more features to use like the various background music selections, countdown timers, scrolling marquee, and ease of prescheduling a live stream. We also liked the stream performance email immediately following the stream. Cons: in the playback video stored on Restream and on YouTube, there are frame drops, so the video feed stalls every few moments. It almost appears to coordinate with when I click on viewer comments to display them on the screen. The post-stream performance email indicated no lost frames but that is not the case, though it is an improvement over the other company we used previously. Otherwise, this was a vast improvement in streaming performance over what we were previously getting elsewhere.

Multi streaming is great but missing some game titles Streaming to multiple platforms without loss of data is great. Adding more game selections to the list would make it even better. I play War Thunder and have to manually go into my social media platform and add it after the stream starts. Since I'm paying for more than 2 streams I hope this helps to make it happen.

Customer Service Dependability Customer service. When I encounter difficulties, you may wonder if things will work out. Well, I reach into the area that reads "help needed" and true enough help was present and available, while my stream was in progress. Though all other areas of the software work fine. You can't beat reliable customer service. Maybe on another occasion, I'll have more to say and add.