Timely Support We are using Flutterwave to collect payments for an event. We had an issue with a payment that was not captured. We contacted support and the problem was corrected within less than 2 days. The support team responded within an hour of submitting the ticket. The response gave clear instructions that we were able to follow and the problem was resolved within 48 hours.

I want to give a 4.5 I want to give a 4.5, not because I’m not entirely all for how their customer service responded to my issue but the fact that the issue might have stemmed because I used their service It took a while, but their customer service was available 24/7 to under my complaints

Poor response time Poor response time. I gave up on the company midway registration. Not only did they ask for too many documents, but also took too long to respond to queries. How can one try and fail to register for 2 months???????? A customer gives up on you even before they register. Improve and stay ontop of your game!!!

Great customer service & a good payment gateway for Africans They have speedy and prompt customers which I truly appreciate. They also have been updating their platforms which look good and better and I love that. However, it's not fun having to log in all the time. I understand it's for security. The payments work as they should. I'm happy with the platform.

The set-up process with Flutterwave was… The set-up process with Flutterwave was easy and professional. Made me feel like I was partnering with a reliable and efficient company. I look forward to doing business with you.