I'd go with another platform... I've been with Teachable for years. I like the ease of setting up courses, but that's about the extent of it. I wish I had something good to say about their customer service, but sadly, I don't have a single good experience to share. Oh sure, they're nice and all when they're on chat with you...probably to compensate for the utter lack of ANYTHING ever getting fixed. Every. single. time I've ever reached out to customer support, I am put on eternal hold while they "look into the issue". They come back saying some other department or team needs to investigate and that they will follow up with email. (either that, or they share some lame-o link from their FAQ page). Tickets are submitted, emails are sent, but NOTHING ever gets resolved. Ever. I have to wonder why in the heck they even HAVE a "customer service" department or chat support when, literally, nothing ever gets resolved. Keep in mind, I've been with them since about 2016, so I've reached out to their customer support many times over the years. Then, they have the audacity to send an email wanting to know how the experience was for you. I'm frankly sick of it and considering switching to one of their competitors.

The responder to my chat was very good. He said he would have a tech person contact me.one follow up to resolve the problem. he get someone to follow up .… The support I received from Philip was thoughtful. He asked questions and explored the problem I was having with one of my student's responses. He said he would contact one of the tech staff to see if they can determine what caused the problem. So problem isn't resolved but he said he will have someone get back to me soon.

AVOID AT ALL COSTS This company is abysmal. Try cancelling or getting a refund as per their 30-day money back guarantee. They will deliberately block / avoid you being able to do so. They won't allow you to even speak to customer services unless YOU PAY THEM! It's outrageous.

absolute scam of a company absolute scam of a company! They opted me in without my consent to the auto renewal. I never wanted this. After getting charged $468! I immediately messages and explain the situation and asked for a refund and for them to cancel my account and TURN OFF auto renewal in the future. They got back to me 5 days later with a copy and paste bog standard reply saying they can't do that, and they can't refund me. They have effectively stolen my money without my consent. What an absolute sham!

Locking creators out of their own content The fact that teachable is now charging a $665 monthly fee for creators to access their own custom code is ridiculous. Not only that, they have locked creators out of being able to edit our custom "pages". So many creators have complained and are moving to other providers - now we see why. We are locked out of our customizations and our custom code is held hostage.The response from your customer service team was that "Our request will be added as product feedback..." Is this a joke? Did you explicitly disclose to creators they would be locked out of their code and customizations unable to make a single change?