AVOID AT ALL COSTS This company is abysmal. Try cancelling or getting a refund as per their 30-day money back guarantee. They will deliberately block / avoid you being able to do so. They won't allow you to even speak to customer services unless YOU PAY THEM! It's outrageous.

I'd go with another platform... I've been with Teachable for years. I like the ease of setting up courses, but that's about the extent of it. I wish I had something good to say about their customer service, but sadly, I don't have a single good experience to share. Oh sure, they're nice and all when they're on chat with you...probably to compensate for the utter lack of ANYTHING ever getting fixed. Every. single. time I've ever reached out to customer support, I am put on eternal hold while they "look into the issue". They come back saying some other department or team needs to investigate and that they will follow up with email. (either that, or they share some lame-o link from their FAQ page). Tickets are submitted, emails are sent, but NOTHING ever gets resolved. Ever. I have to wonder why in the heck they even HAVE a "customer service" department or chat support when, literally, nothing ever gets resolved. Keep in mind, I've been with them since about 2016, so I've reached out to their customer support many times over the years. Then, they have the audacity to send an email wanting to know how the experience was for you. I'm frankly sick of it and considering switching to one of their competitors.

I definitely recommend Teachable! I sell online courses and started using Teachable in 2023. I never had problems with the platform, plus, whenever I reached to Support to learn how to use it, they always replied within 24 hours. I definitely recommend Teachable! And the live chat suppot is great!

Locking creators out of their own content The fact that teachable is now charging a $665 monthly fee for creators to access their own custom code is ridiculous. Not only that, they have locked creators out of being able to edit our custom "pages". So many creators have complained and are moving to other providers - now we see why. We are locked out of our customizations and our custom code is held hostage.The response from your customer service team was that "Our request will be added as product feedback..." Is this a joke? Did you explicitly disclose to creators they would be locked out of their code and customizations unable to make a single change?

School Scam I made the purchase and loan transaction through Teachable on February 5th. Feeling like I was played by the school Owner, (prince changed before purchase, was advertised cheaper. they also said it was personal mentorship but you NEVER really talk to jacob one on one. And they NEVER explained their “”refund policy”” to me, and they went directly against Teachable’s policy) I requested a refund on February 29th. This was within their 30-day refund policy as well as Teachable’s 30-day refund policy. The link for the refund policy used to be found here: https://jacoblevinrad. com/ refund-and-chargeback-polic y/ But it has since now mysteriously disappeared. Even on his main website, https://jacob-levinrad-ecom -course-10.teachable.c om The link for the refund policy at the bottom is also not working anymore. The merchant was not helpful and attempted to convince me to try the course for 90 days. But I did not want to, because this would have made it so that the 30-day refund policy would no longer be in effect. On March 1st I submitted a dispute with my bank to dispute my initial deposit of $1,595.00. He contacted me on March 2nd giving me the number of a man named Johnson and said Johnson would help me with my refund. I reached out to Johnson March 2nd right away, but he did not respond until March 5th. When we did call that day, he ALSO attempted to convince me to spend 30 minutes a day on the course for 90 days. I told him I still wanted the refund, and the 30-day refund policy time would have ended the next day on March 6th, so he needed to process my refund. He would not even address or agree to the refund even though I had been asking for a refund since February 29th., he only kept trying to convince me to change my mind and eventually ended the call. The next day on March 6th I opened the case with Affirm to cancel the loan since this was my only option since the Merchant and his assistants would not process a return/refund for me. My bank dispute for the initial deposit amount of $1595.00 that was made through Affirm was settled in my favor, and was permanently refunded to me on March 23rd. I assumed Affirm either agreed to this refund and would also be refunding/cancelling the remaining payments due, when I realized the case was still open and not resolved I responded to the case but I do not think I was clear enough when I responded before. As I stated before, the Merchant/School Owner’s Assistants DID state they were going to process my refund but then did not. They are refusing to answer anymore messages about this matter. I do not even have ACCESS to anymore courses. I do not have a Teachable account, I have not used this Merchants course/website at all. I believe this Merchant and his Assistants scammed me. When I contacted Teachable customer service they were ZERO help. They referred me to cancel my loan through Affirm but Affirm insists the loan be canceled through Teachable/The Merchant.