I faced login issue I faced login issue, saying my username/ password are incorrect, though i was sure they are correct. I sought help and was promptly supported by Dale, the issue was resolved in few minutes.

My VPN just stopped working and sent a… My VPN just stopped working and sent a mail to the support! Almost got a chock by their quick responce & Dale the support agent guided me "step by step" on how I should solve my problem! My hat off for you & I salute your support team, your simply the best!!

Simple superb customer service over the… Simple superb customer service over the many years (6 years) I have used their product and nothing has changed ... they go above and beyond anything service with any company I am getting these days ... truly old skool making the customer happy. I get more than my money's worth.

A smooth experience The helper online was excellent, providing all the info I needed to be sure of installing the vpn app as efficiently as possible. Also going out of his way to de-register me from automatic monthly renewal (I only require a month subscription). This was all a relief as previously (ie the last times I'd subscribed) I'd found enormous difficulties in getting the vpn to function, wasting many hours on it in fact .

I configured my vpn wrongly and I was… I configured my vpn wrongly and I was so frustated because it keep disconnected. Ferdinand helped me step by step, he was very patience by went trough all problems one by one,,and finally we got it fix. Thank you Ferdinand,,thank you Private VPN team. Now I know you guys serious taking care of your customers. Cheers