OK, when it actually works. Okay, but not great. Purchased a 2 year plan, which was great value... While it worked. Most UK based services are now unwatchable with buffering and drop outs. They've acknowledged there's an issue, but reluctant to provide any detail or expected restoration estimate. Definitely better looking elsewhere if you want reliable access to UK based television service.

Reset your Router The prompt reply was the most important. Thanks for that! In this case, I think the problem was beyond my control. I reset the router as instructed, but it seemed to fix itself a few hours later (overnight). Regardless, the issue was resolved quickly.

Had an issue trying to 'force' update… Had an issue trying to 'force' update my IP address as instructed but it did not work and wrote back to their support and answer came back instantly advising that it is an issue at their end and they are looking into it. Appreciated the quick response as it saved me plenty of time trying to fix it thinking it was an issue at my end when it was not. So great support from the Getflix team. thank you.

Prompt response from support team Response from Getflix for a query was the fastest I have ever seen from any support team. Even though the communication was via email, it appeared more like a live chat with the rep. These 5 stars are for the support team for understanding my request\query and acting so quickly on it. The request was further sent to the network team, hopefully, they can resolve it.

As always As always, one can expect prompt replies and solid advice from Getflix. Been a long time customer and without them my viewing options would be more limited.