Jack has been a God Send Jack has been a God Send. I new all in one was hacked and the Bit locker shut my system down. I did not have the Bit Locker Recovery Key in order to regain access to my computer and my files. Other tech told me that the only way to have my computer back was to replace or scrub my hard drive and this meant that my files would be destroyed. My manuscript is on my hard drive. So I was very upset. When i finally called the correct and capable tech support Jack assured me that we could unlock my computer and save my files. He did exactly that!!! and I a so relieved that my manuscript is saved and I will go to live my dream of becoming a published author.

Sam was the MOST courteous Scott was the MOST courteous, professional, patient and all-knowing person that I have had in computer support experience. He is the BEST! Two weeks vacation and a raiseis due him. He is the voice/face of your company.

Rescueit to the Rescue.. At first I was hesitant and scared about what I was getting myself in with my computer being compromised from who knows where. But Microsoft technicians helped me feel like I could trust them especially tech Sam who walked me through the whole process. I am thankful for his total professionalism. Thank you Microsoft.

effective and effective AND patient… Your help was not only effective and efficient, your staff were courteous and, above all, very, very patient. All exceedingly important ! Thank you again.

Chriss & Michael Chriss & Michael, is AWESOME.....He is VERY PATIENT AND KIND TO YOUR CUSTOMERS & I APPRECIATE HIM. He fixed my computer and was great speaking with me and telling me to take of myself while coughing in his ear lololol. Thank You Chriss & Michael for your help and concern.