Jack has been a God Send Jack has been a God Send. I new all in one was hacked and the Bit locker shut my system down. I did not have the Bit Locker Recovery Key in order to regain access to my computer and my files. Other tech told me that the only way to have my computer back was to replace or scrub my hard drive and this meant that my files would be destroyed. My manuscript is on my hard drive. So I was very upset. When i finally called the correct and capable tech support Jack assured me that we could unlock my computer and save my files. He did exactly that!!! and I a so relieved that my manuscript is saved and I will go to live my dream of becoming a published author.

effective and effective AND patient… Your help was not only effective and efficient, your staff were courteous and, above all, very, very patient. All exceedingly important ! Thank you again.

Sam was very knowledgble.. Sam, was very good with helping me resolve my problems. He was informational and knowledgeable about the issues. He was able to convey the solutions to me so I can understand how to use the Microsoft applications. He is a keeper!

My experience with Sam kalra was above… My experience with Sam kalra was above and beyond help which i was expecting. He is very nice and polite to speak with, and i think he deserves a raise or bonus !

Adam was very professional and… Adam was very professional and knowledgeable about my issue. He was polite and took time to correct my problem. He definitely is an asset to the company. He made me feel welcomed and wanted. My problem was fixed within a reasonable time frame.