Jack has been a God Send Jack has been a God Send. I new all in one was hacked and the Bit locker shut my system down. I did not have the Bit Locker Recovery Key in order to regain access to my computer and my files. Other tech told me that the only way to have my computer back was to replace or scrub my hard drive and this meant that my files would be destroyed. My manuscript is on my hard drive. So I was very upset. When i finally called the correct and capable tech support Jack assured me that we could unlock my computer and save my files. He did exactly that!!! and I a so relieved that my manuscript is saved and I will go to live my dream of becoming a published author.

After I found out my computer was… After I found out my computer was hacked, I was devastated and couldn't stop crying. The Microsoft team and Sam Kalra from Weardot were able to help me protect my devices and erase any threats that have been downloaded by the hackers. Thank you so much guys, I truly appreciate everything.

Assistant Sam Kalra was very… Assistant Sam Kalra was very professional and helpful; also spoke excellent English..

Sam was very knowledgble.. Sam, was very good with helping me resolve my problems. He was informational and knowledgeable about the issues. He was able to convey the solutions to me so I can understand how to use the Microsoft applications. He is a keeper!

effective and effective AND patient… Your help was not only effective and efficient, your staff were courteous and, above all, very, very patient. All exceedingly important ! Thank you again.