Rescueit to the Rescue.. At first I was hesitant and scared about what I was getting myself in with my computer being compromised from who knows where. But Microsoft technicians helped me feel like I could trust them especially tech Sam who walked me through the whole process. I am thankful for his total professionalism. Thank you Microsoft.

We had an infection and Jack was very… We had an infection and Jack was very helpful in solving the issue and making our computer perfect again. He was most knowledgeable in technical skills. We appreciate is help greatly! He is amazing in how much he knows about this!!

Jack has been a God Send Jack has been a God Send. I new all in one was hacked and the Bit locker shut my system down. I did not have the Bit Locker Recovery Key in order to regain access to my computer and my files. Other tech told me that the only way to have my computer back was to replace or scrub my hard drive and this meant that my files would be destroyed. My manuscript is on my hard drive. So I was very upset. When i finally called the correct and capable tech support Jack assured me that we could unlock my computer and save my files. He did exactly that!!! and I a so relieved that my manuscript is saved and I will go to live my dream of becoming a published author.

Sam was very knowledgble.. Sam, was very good with helping me resolve my problems. He was informational and knowledgeable about the issues. He was able to convey the solutions to me so I can understand how to use the Microsoft applications. He is a keeper!

My experience with Sam kalra was above… My experience with Sam kalra was above and beyond help which i was expecting. He is very nice and polite to speak with, and i think he deserves a raise or bonus !