Charlie WAS GREAT! The person helping me was kind and patient. I was not anxious at all. He was very knowledgeable and was willing to repeat directions to me in a way that I could understand.

It is with pleasure that I write this… It is with pleasure that I write this review for the representative named Charles who works for your company. I was very disturbed when I subscribed for Microsoft 21and I contacted my credit card to cancel. Thankfully, I received a call from Charles and he assisted me to install Microsoft office and now I am feeling like I can work from home. I am truly thankful to have engaged with such a nice and competent man.

Charles was an amazing tech… Charles was an amazing tech support...above and beyond!!! He was very patient, vey kind, very helpful, and very knowledgeable!!! Thank you Charles for getting me back to normal!!! God bless you in Jesus' name ! Amen!!!

Charles has been helping me get the… Charles has been helping me get the software running on my MacBook Air but I have had to call back twice because the program will not run locally on my computer. They say it is supposed to and then they reinstall it and he shows me I can access from my desk top but it doesn’t. This has been very frustrating. Each time on the phone Charles is patient but it takes at least a half hour. I just want it to work or to receive my money back and I don’t want to waste any more time with him trying to figure it out.

When I went to use Excel it wouldn't… When I went to use Excel it wouldn't let me save my data. I called customer support and Charles did an outstanding job getting the issue resolved.