Billy Brown
GBI appreciate the information shared to… I appreciate the information shared to me by Supportly and they helped me to resolve my technical issues at its best.
Montana
GBWonderful service...full explanation of… Wonderful service...I was googling recipes and received a popup with a recording stating my IP address had been hacked, my computer was locked (it was, I couldn't do anything) and that I should not shut down my computer but to call the phone number that was in the popup box on the screen. Supposedly this # was a Microsoft support #. Because of the scamming that happens these days instinct told me to, 'DON'T TRUST BUT VERIFY' so I used my phone to check phone numbers for Microsoft support. The number on my computer screen was not a number I could find so I called a number listed on the Microsoft support site. I was connected with a tech who explained that I was smart not to call the # in the popup box that appeared on my computer screen as this was hackers using the Microsoft name to gain access to people's personal information. I had to allow the support techs complete access to my computer to cleanup & reinstall applications, install drivers, give my computer a new IP address, etc I was able to see what the techs were doing and they fully explained what they were doing as they did their thing to put my computer in a secure state. I am confident if I have problems in the future I will get the help I need. I purchased the Supportly security package that will protect my computers, our phones, and notebook as they are all linked together. This is really scary stuff. A person's livelihood and identity can be compromised from hackers and scammers in a heartbeat.
Wendy Sherman
GBVinnie was fantastic and taught me a… Vinnie was fantastic and taught me a lot. The technicians did an amazing job and hopefully I will not be stupid again.
donna
GBI talked to 2 different people I talked to 2 different people. They were both very knowlegeable ,helpful and pleasant.
Florim Dobrani
GBThank you for helping us get our… Thank you for helping us get our computer out of that bad virus