wanda ely
GBgreat service Sam was extremely patient,professional, and knowledgeable. His vo[ce was [pleasant and his diction is very clear
Yvonne Evans
GBI had an issue with my computer today I had an issue with my computer today. it was corrupt I got this customer service rep name Sammy who was very instrumental in resolving 1 of my issues. Then he transferred me to another rep name Sophia also great in assisting me to resolve my issue. They were both phenomenal in assisting me. They were patient, polite & took their time to explain exactly what they were doing. i give them both a 10.
Montana
GBWonderful service...full explanation of… Wonderful service...I was googling recipes and received a popup with a recording stating my IP address had been hacked, my computer was locked (it was, I couldn't do anything) and that I should not shut down my computer but to call the phone number that was in the popup box on the screen. Supposedly this # was a Microsoft support #. Because of the scamming that happens these days instinct told me to, 'DON'T TRUST BUT VERIFY' so I used my phone to check phone numbers for Microsoft support. The number on my computer screen was not a number I could find so I called a number listed on the Microsoft support site. I was connected with a tech who explained that I was smart not to call the # in the popup box that appeared on my computer screen as this was hackers using the Microsoft name to gain access to people's personal information. I had to allow the support techs complete access to my computer to cleanup & reinstall applications, install drivers, give my computer a new IP address, etc I was able to see what the techs were doing and they fully explained what they were doing as they did their thing to put my computer in a secure state. I am confident if I have problems in the future I will get the help I need. I purchased the Supportly security package that will protect my computers, our phones, and notebook as they are all linked together. This is really scary stuff. A person's livelihood and identity can be compromised from hackers and scammers in a heartbeat.
Fred Jackson
GBGreat tech service Sam was very helpful and patient. Took care of all of our technical needs!
Adam Burgmann
GBI really appreciate the help I really appreciate the help. Very thorough. I am so glad that I have been connected with them which has given me a great deal of comfort and reassurance. I can now relax.