Super easy to set up and use Super easy to set up and use - workflows are pretty flexible and intuitive. The Outplay team is great - super responsive and helps troubleshoot. Often problems are user errors with inclusion/exclusion filters i have found. Reporting could be more customizable but no big miss to worry about especially if you are like us and dashboard activity from all sources out of CRM and data warehouse anyway, and it logs activity to the correct systems for reporting there perfectly.

Awful customer service Awful customer service. Tried cancelling our accounts with them due to added automation on our CRM meaning we no longer used the service. They simply continued trying to invoice us and repeated ignoring us when we said we had already cancelled. Avoid like the plague unless you want to spend months trying to cancel and repeated saying you won’t be paying invoices for a service you no longer use.

Shout out to Priyanka for her amazing… Shout out to Priyanka for her amazing customer service and fast support. She really helped me get my sequences back on track and operating smoothly.

Customer Service GOAT I cannot begin to express how unbelievably chill the Outplay team is. I dropped a message in the help chat expecting to get some generic advice in a day or two to read a resource doc I'd already read. Instead, Priyanka jumped right in with me to diagnose some challenging integration issues and got them resolved quickly and collaboratively. Manthan and the AE team are great resources and do an amazing job of positioning you to succeed.

best customer experience cannot beat the customer service response times. I have often reached out to clarify an issue or ask for a request and the response time is instant. With other platforms you could be waiting days...