Unable to create same privacy pack for same website. EDITED Henry contacted me, they refunded my payment so i can create new privacy pack for ecommerce site. Should be 5 stars if the response time is "within hours" as advertised. PREVIOUS I want to change policy pack from web pack to ecommerce pack and sent contact form for support. It said that support will reply in a few hours. After waiting for more than 24 hours and still no replies, i deleted web privacy pack i made before. And there is no way to create new privacy even for same website without repay. Why the system unable to detect which web we created the privacy pack before so we can create same privacy for same website.

Great support and ease of use!! ⭐⭐⭐⭐⭐ I am so happy to have signed up as a partner for GetTerms! Henry has been extremely helpful over the last few months when I asked a hundred questions as I was deciding on a service to use for client websites over at PATIO Creative Studio. I can't thank him enough for all the support and answers! I'll look forward to using GetTerms' legal pages on my websites moving forward and to seeing further developments on their brand-new cookie banner!! :) I have already been playing around with the tool and the ease of use is out of this world. You answer a short questionnaire and in a couple of minutes, you'll have all the necessary legal pages in place, ready to embed on your website. I have tried various other tools before and I had never found an easier one, or another company I felt I could trust as I do with GetTerms. Really great job! I look forward to a long-term partnership and I am excited (and a lot more comfortable) to offer this as part of my website design packages to any new clients that come my way :)

Great product and responsive support Great product and responsive support! It's really easy to use and implement on your website. Thank you for the amazing service GetTerms.com!

Best experience in Privacy Policy support The site provides a very easy way to full fill all the requirements for your Privacy Policy, you don't take much time to complete all the questions and you can also review and update the Privacy Policy easely. But the best part is the support team who has helped me to understand all the requirements through out a very, very personal and kind support. I DO RECOMMEND Get Terms lifetime plan, even for some one in a country where the exchange rate is high it was a real great deal!!!

Purchased a deal from Appsumo for… Purchased a deal from Appsumo for GetTerms. This was for a few low volume sites. The GetTerms Cookie scanner could never discover the cookies our sites were using. Odd since their competition had no such issues. After many conversations with their tech support and assurances that they were working on the issue, they even suggested we get a refund. They come off as a scam. Even the promotion with Appsumo has been erased. UPDATE: Let's be clear here. When the product did not pick up site cookies as advertised (one of your main features), we did contact YOUR customer support. Customer support told us that there was bug on YOUR end. We were assured that YOU were working on it. We waited many weeks for YOU to fix your bug. The refund is not the issue - YOUR defective product is. And I could add the near non-existent customer support that seemed absent much of the time. We are perfectly aware that you are a smaller business and we were very patient with your service - as CS wrote you had a fairly big influx from your promotion. We were ready to work with you - after a few weeks, the cookie scan feature still did not work. We tried to work with you to resolve this. Given the arrogance in your response, I wish we could leave a "no star" review.