Still no answer from Support Their feedback here on Trustpilot after my first review March 7th was: "Hi, If you have any question, please send email to us: (email address) Or, you can directly chat with us via Facebook: (link) We will reply you and help you solve the problem ASAP." I mailed them, but I still get no answer…

I have tried several other softwares, but none was ukeysoft I have tried several other softwares, some even got the song title and downloaded same titled songs from youtube :( Then I found ukeysoft and it works just as it is told. When it gets to working, it connects itunes and then goes over the song and viola the songs are in its converted folder. They are correct, high quality and can be played with other players

This is a great product and very easy… This is a great product and very easy to use. From time to time if I need some help I can email them and they are quick to respond. No issues with resolving my support requests too. Usually has to do with something simple like downloading a new version that I missed. Only request I would have is to speed up downloads and it seems they are working on that already. The latest version downloads faster than previous. Another request would be to allow me to label my files prior to the download.

Purchased their Spotify converter but… Purchased their Spotify converter but could not cancel and their emails bounce back, seems like a con to me will have to go the chargeback route with my bank. Thank you for your response but one opportunity to cancel through an email is sorry not acceptable.

problems occured but solved the right way I have purchased the software and used it for some time. Then it stopped working. I did write an e-mail to more than one address and no reply was there. But then once somebody replied (long holiday) there was a good cooperation in order to fix the issue. I was just sending the log files and checking if it works. It took some time - but i do understand things are not fixed within finger click. After all i got my time extended and software is working ok. So happy with it. Thanks for help.