Great customer service I had difficulty with Ukeysoft Apple Music Converter and it kept throwing the message error occurred; Steven handled it and supplied step-by-step directions on how to fix it, and the problem is no longer a problem. Good customer service.

Excellent product supported by real people The Tunesbank software works really well and the support is given by real human beings (I recently changed computer and needed to deauthorise the app on the old one to enable it on the new one). I was considering dropping a star because communications weren’t always super swift, but the support is there and that’s more important to me.

This software helped me a lot. I often listening songs with my iPod nano, but the iPod nano don't support Apple Music, because iPod nano likes other MP3 player, which haven’t Wifi. In additional, the Apple company does not offer Apple Music app for iPod. This software can help me convert the DRM-protected Apple songs, albums, playlists to common MP3 format, now I can play Apple Music songs freely on my iPod nano and Samsung mobile phone. Excellent Tool !

Amazon Music Converter, arms race I purchased Ukeysoft's Amazon Music Converter lifetime licence in May 2023. It is important to note when buying such software you are participating in a digital arms race between the 'downloader' developer and the source website developers. There have been a couple of periods where the Am Converter has stopped working. The latest 'outage' which brought me here to Tpilot with a view to complaining was over 2 months! However, today Ukeysoft finally released an update which is working perfectly again. The support channel is rather intermittent in their responses which leads to uncertainty and frustration, I wish they would send progress updates to help alleviate this. However they did contact me by both email and messenger with the update release announcement. It is not cheap but it does work well, and Ukeysoft appear committed to keeping their product going. Improve your comms and you might earn that 5th star.

Honestly I don’t regret investing in… Honestly I don’t regret investing in the app but most important part is the customer service led by Steven Jeam who was there to sort out the technical issue I had making sure to kept in touch with me as soon as possible. Worth every penny spent.