Really pleased Really pleased - Probably overkill as im only DJing my wedding with my mate but purchased the lifelong subscription and started converting tunes from Tidal to use with Rekordbox - I know I didn't need to convert to AIFF but I did and it sounds brilliant through the sound system. Emailed them once with a question and had a response next day.

This is a great product and very easy… This is a great product and very easy to use. From time to time if I need some help I can email them and they are quick to respond. No issues with resolving my support requests too. Usually has to do with something simple like downloading a new version that I missed. Only request I would have is to speed up downloads and it seems they are working on that already. The latest version downloads faster than previous. Another request would be to allow me to label my files prior to the download.

Product works great, great customer service Product works great. When I switched to a new computer, the license did not work on my new MacBook (it was already activated on my old Mac). I requested a solution by mail and Ukeysoft responded within 12 hours and reset the license key for me to use it again. It works!

Great customer service I had difficulty with Ukeysoft Apple Music Converter and it kept throwing the message error occurred; Steven handled it and supplied step-by-step directions on how to fix it, and the problem is no longer a problem. Good customer service.

Excellent product supported by real people The Tunesbank software works really well and the support is given by real human beings (I recently changed computer and needed to deauthorise the app on the old one to enable it on the new one). I was considering dropping a star because communications weren’t always super swift, but the support is there and that’s more important to me.