Excellent product supported by real people The Tunesbank software works really well and the support is given by real human beings (I recently changed computer and needed to deauthorise the app on the old one to enable it on the new one). I was considering dropping a star because communications weren’t always super swift, but the support is there and that’s more important to me.

Have been using it for the Tidal… Have been using it for the Tidal Streaming, just over one year. Highly recommend and very easy to use. The time to convert is very acceptable. There are no glitches or awkward issues and the interface looks exactly like Tidal. Go ahead and purchase it, you will not be disappointed. The support team promptly answered my billing question on an issue.

Amazon Music Converter, arms race I purchased Ukeysoft's Amazon Music Converter lifetime licence in May 2023. It is important to note when buying such software you are participating in a digital arms race between the 'downloader' developer and the source website developers. There have been a couple of periods where the Am Converter has stopped working. The latest 'outage' which brought me here to Tpilot with a view to complaining was over 2 months! However, today Ukeysoft finally released an update which is working perfectly again. The support channel is rather intermittent in their responses which leads to uncertainty and frustration, I wish they would send progress updates to help alleviate this. However they did contact me by both email and messenger with the update release announcement. It is not cheap but it does work well, and Ukeysoft appear committed to keeping their product going. Improve your comms and you might earn that 5th star.

This is a great product and very easy… This is a great product and very easy to use. From time to time if I need some help I can email them and they are quick to respond. No issues with resolving my support requests too. Usually has to do with something simple like downloading a new version that I missed. Only request I would have is to speed up downloads and it seems they are working on that already. The latest version downloads faster than previous. Another request would be to allow me to label my files prior to the download.

License key assistance My computer broke and I lost the software I bought 2 years ago, but when I reinstalled it the license key no longer worked. I asked for assistance and the UkeySoft team solved the problem for me. Truly magnificent.