Very easy to deploy and use immediately We needed a way to easily receive and manage feedback from our online students and FeedBear gave us exactly what we were looking for. Here are a few things that I loved about getting it setup: - Setup was easy - I mean, in 30 min (maybe less) I was up and running - Support is quick to get back to you - The system was easy for students to understand and begin using - It's SIMPLE. We are not looking for complicated, overwhelming software and FeedBear was perfect for our use case. Going forward we'll be using the feedback collected, and voted on by students to help our internal team prioritize what initiatves to act on that will improve things the most for the students.

FeedBear - get customer feedback and share your roadmap Customer feedback is mandatory when you want to push to the next level, FeedBear allows us to keep our clients involved in product development and up to date through the public roadmap. Good product, recommended :)

Great for client involvement in development. A straightforward addition to our service that enables clients of a WaaS (Website-as-a-Service) to give us ideas & suggestions, see what we're planning for the future, and see what we're actively working on at the moment. It's clear, easy, simple, which is exactly how it should be. An equally simple and straightforward way to integrate the "widget" into a website/dashboard would be icing on the cake - at the moment, it's an involved process requiring root access to a server, perhaps not the best approach. All the same, FeedBear ticks off what I regard as a highly desirable element ie. to be able to gather ideas from the people using the product, and to let them know there's good stuff to come, in a clear and simple interface. Recommended.

Expensive offer, many bugs, dubious subscription management We've used Feedbear for a few months to gather feedback for our app and while it generally worked pretty well, there were some bigger issues which lead to us terminating our subscription and switching to a different issue tracking platform: - The website is buggy. over the few months that I've been running 2 issue trackers there, I've encountered anything from tickets completely breaking the page, missing votes, terrible text formatting to internal server errors. Just within the trial period I reported about half a dozen issues. Most of them were fixed quite fast, but it still looked like a product in beta, rather than a finished solution. - The pricing. They're charging $30 per month for the lowest tier, which is more expensive than some of the servers we're renting to host our app. I get that this is B2B pricing, but for the bug-ridden experience mentioned above, I don't think it's worth the money. (yet?) I'd probably be fine with the offer at half the price, but as it is, I'd rather use the Github issue tracking which is free and offers a lot of features that Feedbear is lacking, like being able to dragging tickets between two columns. - When you cancel your subscription, your project gets suspended right away, even though you still paid for the remainder of the month! If we didn't have the new issue tracker already set up, I'd complain with them directly about this, but as it is, it just seems to be on par with the whole product experience they're offering...

Really nice app which works very well The app is actually very nice. It works well and it's simple to use. It also features a widget which is handy to allow customers to leave feedback directly on your site. On top of that you can also link your domain with SSL. If there is one think I would wish for is that they would use JWT tokens also to sign-in my customers automatically on the app itself (now it's possible only on the widget). So each time my customers need to register to comment which is a bit annoying. Definitely worth the price