Deceptive pricing models make using the software impossible They changed their pricing models twice in the past 2 months. The first pricing model change allowed customers to grow with the service with a reasonable and fair investment. In early 2023 they changed the pricing model again to be nontransparent using "ad credits" instead of a monthly subscription and requiring a $2000 investment to get started. It's impossible for me to use the service now and I'm sure a lot of eCommerce entrepreneurs will feel the same. I can't even wrap my head around their new pricing model. It's completely confusing. It feels like they're just trying to squeeze more money out of people. They explained on the phone that they're looking to partner with more long term clients. How can new clients even invest in their software when the initial investment is $2000? Huge barrier of entry now.

Great tracking software Great tracking software. If you are using Facebook ads this is the best tracker out there. Easy to use and very user friendly. I would like to see more/other ad platform integration which they are currently working on, hence the 4 stars

Cometly streamlines my adset data my way Cometly has streamlined all my adset data in a way that I can sort and view key pieces of information in a single view. I often need to look at data from an OFI perspective or from a CPIP or ROI point of view. Equally, I often target metrics and actions to continue an adset or strop an adset based on current spend cycles. The ability to view all of this information from a single point of reference saves me so much time. Lastly, I can also create my own views that help me target views based on a specific need, such as: ROI, or SPEND, or my own KPIs outlines of data. Great job Guys!! LOVE THE PRODUCT!!

Actual factual tracking results? How could you say no?! My Facebook ad tracking was… less than stellar. My USA campaigns would barely ever record conversions, and my Canadian ones were wonky at best. Cometly changed the game. I get visibility on all my conversions and can better allocate my spend as a result. It was hard to justify the spend at first - being a micro business is hard enough with all the costs out there - but now I don’t know how I went this long without it. Stellar product.

Worst customer support EVER Worst customer support EVER. I sent them countless emails because I needed assistance...many of them asking for a refund. They NEVER answered me, via email or chat. They charge you yearly and that is really bad, there are ton of other apps or websites that are great and charges you monthly. It was my mistake to pay for this. I don`t recommend this to anyone!!