I have been using Blesta since 2010 and… I have been using Blesta since 2010 and can say it's been reliable software for billing my clients. I don't use many of the features it has to offer, but I do use the billing portion of it. This is where it shines. Hundreds of my clients have used this system and I haven't gotten one complaint or question on how to use it. I have asked for support a few times when upgrading the software or moving servers and the support was good. I just submitted a ticket earlier today and got an almost instant response with a solution to my problem. Recommend!

good product good product, very nice community, i would say its behind whmcs in some aspects, but with this price its amazing and i will always support it over whmcs

The support is very bad The software itself is fine, the problem comes when you go to their support, in which, they help you, not only very late, but also the solutions they give you are insufficient or do not work, you ask something you do not understand and in my case they laughed at me, not only users, but also part of the staff and embarrassed me and told me to leave these things to other people who do understand it, I use this software by necessity, as soon as I can switch to WHMCS, I will do it without thinking, terrible experience.

Disappointed to be honest Disappointed to be honest. I don't understand how there are so many positive reviews when, no matter how good a billing system is, it has an extremely limited ability to customise anything save for the colours and some layout options. This is why I was trialing Blesta. I've already got a distaste for customer service which I have found to be slow, blunt by response Email and at times vague. I didn't go forward with Blesta previously for this reason around a year ago. Livechat doesn't appear to be monitored either. I fed this back to Blesta about a year ago and it was enough to make me forget about them for a year as I received an extremely rude, defensive response. At it's most basic, the billing system needs to fit in with the main business website design. There is an in depth ability to customise colours, however, this does not go far enough. Font-face, font kerning etc hasn't been thought about and there is no ability within the admin interface to change them. I am not a coder and I am not looking to pay a third party. If I was to, i'd just do that with WHMCS and pay for their header and footer integration service. Adding custom items on the menu seems to insist that each one is a dropdown with no ability to create dropdown menu items or deem an item not to be a dropdown. Dragging to nest (similar to WordPress) doesn't work, at least in Google Chrome. Gandi as a domain registrar doesn't seem to be supported although there was a suggestion online that the OVH module should allow for it but then I couldn't find anywhere to provide API keys or to override pricing for domains. Particularly where enom is concerned, this is essential. Another massive dealbreaker is there being no ability to integrate a domain lookup on my WordPress site (WHMCS allows for this through a simple weblink under integrations which can be dropped in to Elementor's code block). There is old code online and there was an active discussion but Blesta haven't picked this up and incorporated it. It seems to me that every website hosting company has an ability to lookup domains. The code was limited in the respect that the TLD appeared to have to be manually added to the code too. Clients are used to WHMCS which the majority of companies use (although I don't like their way of doing business, hence I was looking for an alternative) and leasing domains this way. It would be confusing to my clients to have to add the TLD that they are looking for manually and, they may just want to look at my price list for multiple TLDs and have TLDs suggested to them. I uploaded Blesta and didn't realise that /Blesta would be added to the URL path. I had by then activated the trial license. I moved it up one directory, still within the same domain (just ommitting the /blesta) and the trial license was immediately terminated. There was noone to turn to for quick resolution. I posted in the forums and received no response either. Integrating Blesta with my business is a non-starter and, in terms of having to tinker under the bonnet, that I suspect will form a major part of any reply, completely undermines one of Blesta's main selling points on their website. Changing colours alone is not enough when the font-face, kerning and menu structure cannot be easily replicated and domain sales appears to be an afterthought. I also noticed a distinct lack of ability to incorporate tawk.to chat support. Integrating with WordPress is also something that appears to have totally been ignored over the last decade despite several extensive conversations about it appearing on the forums from around a decade ago and the need being demonstrated. The progressiveness of Blesta appears to be a major sticking point. I appreciate that there are areas for feature requests but if you are going to run a forum, then this should be regularly monitored and requests picked up this way too. None of this information was either in the user or developer manuals either. Whilst I appreciate all of these issues are also true of WHMCS in fairness (save for customer service that is at least friendly), Blesta features business website integration as a major sales point and then doesn't deliver any better.

The least bad billing and ticket support software :) Unlike most other alternatives I've tried, Blesta team does seem to care about the users and fix any noted bugs. It's not perfect, UI/UX and tutorials/docummentation could use some improvement, but it works, has modules to cover practically any use-case, great community support, and the further development seems to be moving in the right direction. Great technical support too. I've never received an "all-works-on-our-end-bug-off" answer. The bottom line is: I haven't regretted choosing this software for my business. It does the job, and it's good.