Excellent customer service Contacted their customer service regarding a question if their products are cruelty-free, vegan and are not tested on animals. Something that is very important to us. I received a very thorough reply on the same day from one of their employee named Cristina. Cristina was very polite and also gave suggestions on what products will suit better for my hair type. Above all she assured me that their company follows highest ethical standards and truly believe in being a cruelty-free company and not testing their products on animals either. Majority of their products are vegan but some have animal ingredients like beeswax and sheep wool wax. Truly hope they can make all their products Vegan soon. Very happy with the overall customer service, their turn around time and their love for animals as well.

great customer service Just started using the products and love them so far! Had a small issue where one product was being send from another warehouse but customer service was amazing and was super on top of it! They had quick responses which I appreciate. I would recommend

Top notch products and outstanding service! I have been buying from Forte since they started always had fast shipping and a easy process. On my last order the package was lost, I contacted Forte and they responded quickly on a Sunday evening. They filed a report with USPS for me. The package had been accidentally delivered to my neighbor and she brought it over after a few days. The same day the post office called to check up on the case and Forte checked up just after them! Really impressed with their customer service. I always say “judge someone by how they respond when things are going bad, anyone can handle it when things go smoothly”.

Incredible customer service Incredible customer service. Inquired about the anniversary bundle and it's UK availability, and I got very swift and helpful responses. And although it sadly is only available in the US, they have me other options and we're super helpful with everything and respectful in all their words, thank you for the great service Christine!

I recently discovered this brand on… I recently discovered this brand on TikTok and I will say that I am very impressed! I had some issues with a delay and a missing item, but the customer service team was very quick to respond and help resolve my problem. Not to mention they were also very professional and friendly. Overall, I believe that their products are definitely worth the purchase!