Excellent customer service Contacted their customer service regarding a question if their products are cruelty-free, vegan and are not tested on animals. Something that is very important to us. I received a very thorough reply on the same day from one of their employee named Cristina. Cristina was very polite and also gave suggestions on what products will suit better for my hair type. Above all she assured me that their company follows highest ethical standards and truly believe in being a cruelty-free company and not testing their products on animals either. Majority of their products are vegan but some have animal ingredients like beeswax and sheep wool wax. Truly hope they can make all their products Vegan soon. Very happy with the overall customer service, their turn around time and their love for animals as well.

Type of shipment is really bad Type of shipment is really bad. I'm following alex costa for so long. However this was my first ever purchase. I dont why but my has been returned without giving me any notification nor i got my money back too.

I followed the directions exactly I followed the directions exactly. The product did live up to your description. It held well, and has a nice feel. Unfortunately, I have allergies to many hydrocarbons, perfumes, colognes, deodorants, hair spray, etc....I had to wash this out of my hair as fast as I could. Immediate headache, sinus issues. Don't care what anyone says. Call me a pussy or what ever. When it happens to you, then it's 100% real. I'll be giving this jar to my friend who is a hairdresser. When, or if you come up with a scent free product I'll try it again.

I recently discovered this brand on… I recently discovered this brand on TikTok and I will say that I am very impressed! I had some issues with a delay and a missing item, but the customer service team was very quick to respond and help resolve my problem. Not to mention they were also very professional and friendly. Overall, I believe that their products are definitely worth the purchase!

Best possible These guys are absolutely brilliant, gave me very detailed and informational emails when I had a query, very polite, very friendly, their products are the highest quality and they make sure to get the best for every hair type. Great people, amazing products, higher price for quality ingredients, absolutely recommend the purchase. 👍