Excellent customer service Contacted their customer service regarding a question if their products are cruelty-free, vegan and are not tested on animals. Something that is very important to us. I received a very thorough reply on the same day from one of their employee named Cristina. Cristina was very polite and also gave suggestions on what products will suit better for my hair type. Above all she assured me that their company follows highest ethical standards and truly believe in being a cruelty-free company and not testing their products on animals either. Majority of their products are vegan but some have animal ingredients like beeswax and sheep wool wax. Truly hope they can make all their products Vegan soon. Very happy with the overall customer service, their turn around time and their love for animals as well.

Keep up the amazing customer service and quality of the products! I've got the best hair products for my thick wavy hair from Forte Series after trial and error with many other products; the Argon Oil worked wonders on the frizz control and the Texture Hair Clay gave me moldable (quite literally!) hair from which I could get my desired hair style, all which lasted long enough throughout the event I initially used it for. Their wonderful customer service adds up to the above experience. They go above and beyond for your requests and are extremely friendly and considerate as well. Keep up the good work guys! ❤️

Type of shipment is really bad Type of shipment is really bad. I'm following alex costa for so long. However this was my first ever purchase. I dont why but my has been returned without giving me any notification nor i got my money back too.

Absolute Best Customer Service I have read many reviews on them and I agree 100% when it comes to the customer service- The foundation of their very business is very strong and I hope you guys stay the same forever but on a much larger scale. In my case, I had just ordered when I realized the shipment is going to my billing address which is different from where I am living atm. I forgot to make the changes and contacted Forte Series Customer Care ASAP! They replied in a few hours, By the next day, they had updated my shipment address. The best customer service experience I have ever had with any company, Period! I love their hair vitamins, argan oil and sea salt spray. Clay was amazing but not good for my hair type- should have seen the video on AC’s IG beforehand, Ordered hair cream this time. I absolutely love their products. Have been watching Alex Costa Youtube for a long time when I was in India, now that I’m in US, I absolutely love their products. AND a quick shout-out to Marie, who assisted me with shipping address situation for the customer service. I never write reviews but you guys deserve the recognition.

Incredible customer service Incredible customer service. Inquired about the anniversary bundle and it's UK availability, and I got very swift and helpful responses. And although it sadly is only available in the US, they have me other options and we're super helpful with everything and respectful in all their words, thank you for the great service Christine!