I paid $50 for 1-year "Silver" plan… I paid $50 for 1-year "Silver" plan with TurboSMTP and they refuse to apply the funds to my account. The live-chat people are completely useless. Despite receiving an email receipt from PayPal, and 2 email receipts directly from the company, they STILL claim no funds have been received. I furnished screenshots as evidence and STILL NO HELP! Invoice No: BI62910867 Date: April 26, 2024 Order No: 233329620 Order Reference No.: 233329620 Payment method: Visa/MasterCard - 2141 Order date: 2024-04-26 Grand Total: 52.43 USD Payment has been made via PayPal Debit card: Transaction ID: 7JV67323UW379420T

customer experience is terrible Been with the company for 3 year now. And must really say there support is no existing. IF there is any issue you have to solve it yourself and I found the support staff to be arrogant and rude. We also upgraded to a higher Plan to try the dedicated support and IP. We found our delivery rates has not improved at all and we got no support to a issue we raised so why pay more ? We will continue to use them though even if my rating dropped from a 4 star down to a 1 over the last 3 years(on trust pilot) as to move your whole account to a new provider is such a mission. However should the opportunity arise we strongly consider moving. After submitting a ticket and asking for help this is the respond we got. Hello ****** I am glad to help you through chat Thank you for contacting us.

Poor Customer Experience. Don't Buy it We have integrated Turbo SMTP into our quote form. All my emails are going to spam. I have been contacting your customer support for three days. I have only one answer from your team, saying that you're testing it. It's been three days. I haven't heard from you. Today, I contacted them again. But I heard the same response as expected.

MY REVIEW OF TURBOSMTP from the website… MY REVIEW OF TURBOSMTP from the website SERVERSMTP.COM. This is a big scam. They take your money and they lock your account without reasons ! Then, they won't refund your money and you'll never be able to send your newsletters. Mon avis sur TURBOSMTP qui gère le site serversmtp.com est que c'est une grosse arnaque. Ils prennent votre argent et verouillent votre compte sans raison ! Ensuite, il ne vous laissent pas envoyer d'e-mails de newsletter et ne vous rembourseront jamais.

Nermine, you rock! you made my day with your patience and knowledge. TOP! Nermine, Amira, Mai Actually, the whole support team of turboSMTP has made my experience a smooth and great one! TOP, excellent work team!. Super fast response, there is always someone available there for us and all issues and concerns promptly addressed with kindness and friendliness.