Very innovative company,always looking… Very innovative company,always looking for ways to improve and make our lives easier and more productive. After a quick chat with one of the team I mentioned something that wasn't really a big issue but they went straight ahead to the IT department and altered it. So happy I made the choice to have the Phorest system in my salon

All in all Phorest it's great All in all Phorest it's great. We have considered changing because of its price but they do cover everything. Our customers love using the app to book appointments. And they love texts reminders. We did not like the update of the app we use on our phones, but are getting used to it. It can do so much more than we need it for. That's why price is high. They always help with any problems we have and quickly.

More than happy Our salon has been using Phorest now for a few years and are more than happy with it. We switched from a “free” software package which just didn’t allow us the flexibility, marketing, reporting like Phorest does. The software is always improving and the development team always take on board suggestions from salon owners too. The onboarding process of transferring all appointments and client data from our previous software was easy and without any complications. Overall, if you are considering software for your salon then I would highly recommend Phorest.

Zero support, obsolete and ugly software After finally signing up to their 1yr subscription the support has been non-existent. Support doesn't answer any questions or emails at all. They don't react to critical app errors or crashes. Phorest was founded in 2002 and that's very obvious from the looks and design of the Windows software. It's clearly from that era, still. It's clumsy, outdated, ugly and has zero configurability even in most basic features. Phorest is the last dinosaur in the modern era of web-based booking systems. It lacks upsell features, online booking customization and many other standard online booking features. I was promised by sales that there will be a web-based system coming in Q1/2022. That's my only hope, hence the 2nd star. Otherwise, in it's current state, I would stay very far away from this ancient relic. I cannot recommend this to anyone.

We been using this software now for 2… We been using this software now for 2 years. I like most of what Phorest has to offer. The reason for giving 3 stars is that Phorest stops responding while you work on updates in inventory, prices etc. I have to shut down and restart, this is very annoying. And there seems to be no fix for that.