Getting Better I've updated my review based on progress. Whilst things are improving and communication is much better, we are still weeks behind being fully up and running because of the delays. That being said, the more we are managing to get set up with the software, the more impressed we are with it. Let's hope this continues.

Very innovative company,always looking… Very innovative company,always looking for ways to improve and make our lives easier and more productive. After a quick chat with one of the team I mentioned something that wasn't really a big issue but they went straight ahead to the IT department and altered it. So happy I made the choice to have the Phorest system in my salon

Invest! You won’t regret it Phorest are just fantastic! I recommend this salon software to every salon owner I know. They have changed the game with the online booking system and the customisable online deposit option. Which means the salon is no longer out of pocket when a client is a no show. Their email campaigns have helped me generate thousands of additional income. I live the client reconnect function which effortlessly sends an email to clients who haven’t been in for a while, which further generates more income. I could not be without Phorest!!

Zero support, obsolete and ugly software After finally signing up to their 1yr subscription the support has been non-existent. Support doesn't answer any questions or emails at all. They don't react to critical app errors or crashes. Phorest was founded in 2002 and that's very obvious from the looks and design of the Windows software. It's clearly from that era, still. It's clumsy, outdated, ugly and has zero configurability even in most basic features. Phorest is the last dinosaur in the modern era of web-based booking systems. It lacks upsell features, online booking customization and many other standard online booking features. I was promised by sales that there will be a web-based system coming in Q1/2022. That's my only hope, hence the 2nd star. Otherwise, in it's current state, I would stay very far away from this ancient relic. I cannot recommend this to anyone.

Brilliant- not just software… Brilliant company- not just a software company, they're a business support company. There is so much within the software which saves a significant amount of time and money, such as marekting campaigns, wait list fucntionality, invite to google reviews (this more than tripled our new client visits) not to mention their workshops, auto emails for new clients and aftercare, e consulations and after 17 years has reduced our cashing up from 15-30mins to 5 mins. Would recommend.