Very innovative company,always looking… Very innovative company,always looking for ways to improve and make our lives easier and more productive. After a quick chat with one of the team I mentioned something that wasn't really a big issue but they went straight ahead to the IT department and altered it. So happy I made the choice to have the Phorest system in my salon

Zero support, obsolete and ugly software After finally signing up to their 1yr subscription the support has been non-existent. Support doesn't answer any questions or emails at all. They don't react to critical app errors or crashes. Phorest was founded in 2002 and that's very obvious from the looks and design of the Windows software. It's clearly from that era, still. It's clumsy, outdated, ugly and has zero configurability even in most basic features. Phorest is the last dinosaur in the modern era of web-based booking systems. It lacks upsell features, online booking customization and many other standard online booking features. I was promised by sales that there will be a web-based system coming in Q1/2022. That's my only hope, hence the 2nd star. Otherwise, in it's current state, I would stay very far away from this ancient relic. I cannot recommend this to anyone.

Complete rip off I am a previous customer and was let down from the very booked demonstration. They then overcharged thousands of pounds over and over again for a basic limited system. Do not use this company. Months and months of wrong charges, eventually I got fed up and used Timely instead for a fraction of the cost and better booking system.

All in all Phorest it's great All in all Phorest it's great. We have considered changing because of its price but they do cover everything. Our customers love using the app to book appointments. And they love texts reminders. We did not like the update of the app we use on our phones, but are getting used to it. It can do so much more than we need it for. That's why price is high. They always help with any problems we have and quickly.

The perfect salon software The perfect salon software! Has all the features we require and Phorest are always introducing new additions to make the salon business easy, seamless, effective and more convenient. Pays for itself with the additional business it generates when using all the features. Also helps to keep the salon client base more engaged.