More than happy Our salon has been using Phorest now for a few years and are more than happy with it. We switched from a “free” software package which just didn’t allow us the flexibility, marketing, reporting like Phorest does. The software is always improving and the development team always take on board suggestions from salon owners too. The onboarding process of transferring all appointments and client data from our previous software was easy and without any complications. Overall, if you are considering software for your salon then I would highly recommend Phorest.

Phorest has been our Booking &… Phorest has been our Booking & Marketing provider for 15+ years. There has never been a time that they have failed to deliver 100% service levels. Every individual I deal with has knowledge and the required expertise to keep our salon business running. With Phorest you grow more..............

Zero support, obsolete and ugly software After finally signing up to their 1yr subscription the support has been non-existent. Support doesn't answer any questions or emails at all. They don't react to critical app errors or crashes. Phorest was founded in 2002 and that's very obvious from the looks and design of the Windows software. It's clearly from that era, still. It's clumsy, outdated, ugly and has zero configurability even in most basic features. Phorest is the last dinosaur in the modern era of web-based booking systems. It lacks upsell features, online booking customization and many other standard online booking features. I was promised by sales that there will be a web-based system coming in Q1/2022. That's my only hope, hence the 2nd star. Otherwise, in it's current state, I would stay very far away from this ancient relic. I cannot recommend this to anyone.

Getting Better I've updated my review based on progress. Whilst things are improving and communication is much better, we are still weeks behind being fully up and running because of the delays. That being said, the more we are managing to get set up with the software, the more impressed we are with it. Let's hope this continues.

Excellent service from Phorest From day one I felt everyone at Phorest was committed to provide 150% quality service. Making sure that every question and concern what fully answered. The step by step training videos were easy to follow and my team found them very helpful. From a business point the system set up was very quickly done at a time which who cause less disruption. This is not just an appointment booking program it’s a management and marketing tool to help run your business. With access whilst not at reception means I can work from home to complete any marketing to go out at a time to suit me. I wished I had this years ago and fully recommend Phorest ⭐️⭐️⭐️⭐️⭐️