I experienced the BEST customer… I experienced the BEST customer service I have had in a very long time. I had to reach out to their customer service a few times and she was so nice, so helpful, and so quick to help me.

Zero customer service Hello, Unfortunately, your product did not help me. In fact, it burned. I contacted customer service via email well within the 30 days for a refund. I also called about a refund. The agent on the phone assured me of my refund and said I might be contacted to return product. I have NOT been contacted or refunded. Wish customer service actually provided service.

Genuinely fantastic customer service Genuinely fantastic customer service. I could not figure out how to expedite an order and called the company. They fixed the order to expedite it and called me back as promised. It is very rare to get quality customer service and follow up, I will only order direct from them now.

The product is amazing but… The product is amazing. The issues are with the payment processing and website. I always have issues logging into the website and have had my scheduled shipment not send multiple times due to something happening on your end with the payment process and holding the order or logging into the website sometimes can be a hassle.

Almost perfect The product is good at keeping demodex population at lower level. After using it for a month every night, demodex is still there and the wipes need to be used continuously and maybe indefinitely. That is why I didn't give 5 stars as they are on expensive spectrum.