Excellent customer service, few disruptions While I have had a very good experience with gotrusted, their software seemed to not be keeping up with issues from within China. At times it was perfect, and at other times it was very hard to keep a connection live for more than a few minutes. Whenever I had issues however, the service and support staff were amazing, and not just reading from some stupid manual. They listened to the issues and gave advice accordingly, rather than ask idiotic questions like "are you sure your windows is updated". Well worth it.

No service Advertising "secure channels", however no service provided at any time! Some web pages listed on their website which can't be opened at all. I cancelled the agreement according to online instruction, however few month later received note that my account has been blocked since they can't charge for their services! Not recommended at all!

service was always excellent service was always excellent, and tech support was always timely. I have used this VPN for years, but lately privacy has become a high priority for me. the only issue I have with this service is all my activities are logged, this is clearly stated in their TOA, but like I said recently I have become more concerned with my online privacy so thats what prompted the need to change. if not for that I would still be a customer!

it was okay but didn't use it much… it was okay but didn't use it much after I left germany. it was nice to stream us content which are blocked there

Works fine in the US Works fine in the US, really no problem. In China I believe that they sometimes regularly interrupt hotel wifi connections in order to "throw off" users of vpns. I haven't yet tried other vpns, so I don't know if they will survive this, but GT didn't. Also since I have been considering switching, I notice that a number of alternatives offer advantages such as explicit no-log policies, and (most important when traveling), a kill switch to prevent data leaking when interruptions do occur. I don't see those listed on GT's website as features. So GT has worked fine for me in normal domestic usage, but once we start traveling again I'm going to try some alternatives.