Company will not take reviews despite what website says Not only was the product disappointing but the company was as well. Be forewarned that despite what their website says they will NOT take returns so I would not recommend ordering from this company ever!

Item doesn't work as implied Item doesn't work as described. Requested refund. Silence. No response as of yet. But was asked to write review. UPDATE- I received the following message from Halipax: You are authorized to return your product for a refund only in a PRISTINE, LIKE BRAND NEW condition with proper packing, with no damages to the original box, no tapes or labels on the original box, and with no missing parts, Plastic protective wrapping, or any other components to the address below. Please be advised that all returns are subject to third-party inspection and a 25% restocking/disposal fee before the refund. (Condition Apply ). Halipax reserves the right to reject the refund if your returned item violates our policy. So, basically you CANNOT return it. The device ONLY heats/cools on the two plates in the front of your neck. No heat to the back of neck at all, only massage on cold stiff, muscles. Does not deliver on claims. In response to the rude, unprofessional company comment below: I did read the description and it is implied the back of the device provides heat. Even two of the pictures depict the ends of the massage knobs as red, same color as the heat plates in the picture......I looked again and I don’t see one way or the other, specifically that the back does or does not heat. Myself and my husband both were given the impression it provides heat based on the pictures, that is very poor advertisement, if not false. Then to top it off it can't be returned essentially based on your ridiculous rules. Thus 1 star review!

Great tutorials about products Great tutorials about products, excelent videos and it seems like good price, but i still have to receive the product and try iy out to chek the quality of it

I received my product very fast I received my product very fast. Five stars I’m still not sold on the product. I’ve only used it a few times. It just didn’t seem to have enough power to relieve the tension in my neck. I loved the heat element with the massage. Unsure 🫤?

No more stiff neck I was waking up with a stiff, sore neck almost every morning. I tried different pillows, flipped the mattress, stretching, but nothing really helped. The Halifax device made a positive difference! I used it daily for a week and eventually tapered off to once per week. I feel close to normal again!