The tightening nob just broke today This was my mistake, I had given this product a 2-star review because the tightening nob had broken (which has been the only flaw, the product has really helped with my neck pain), but I had forgotten that it has a 1-year warrantee--again, my mistake not theirs. I'm going to submit a request for a replacement.

The device does its job! The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!

Love my device Reading some of the unhappy customers prompted me to write this. The body is complex, particularly skeletal issues. The products may not help in all specific situations. Nothing will be a miracle cure or it would be all over the news. These products will ease muscle stiffness and spasm in the same way a good massage will. But there is a limit to any product like this. If you have severe skeletal issues, easing the muscles won't fix that. Ongoing use of some of the products will help relieve sone of the tension surrounding your issue. For me this tides me over in between physio appointments.. I'm not expecting a miracle cure. I've had my device for a year and it definitely helps my neck tension. Nice to see more products now including the beauty products. The under eye device might be my next purchase. As for returns etc... every company has a policy....

Both my wife and I used the Halipax… Both my wife and I used the Halipax Hypertrax. It was not effective for cervical care, muscle stimulation or decompression. I purchased it from an ad on the internet. If I had tried it out before I made the purchase I would have not bought the device.

Great product Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product to keep me comfortable while on my journey through recovery. Would highly recommend this to others.