24/7 Customer service…really!? 24/7 Customer service is what is advertised and the initial reply always states “We typically reply in a few minutes” but their call center is located in Indonesia or somewhere so there is ALWAYS a delayed response and the Hostify calendar is behind by 1 Day and they are not available on weekends. Recent mixup in pricing was so badly mishandled by Hostify staff that weeks passed before someone from their support team finally responded directly with a ‘take it or leave it’ attitude. The Hostify ‘Housekeeping’ notification feature is misleading and offers a week-to-week update only; unfortunately, my housekeeping teams must plan their calendars a month in advance at a minimum. I have requested this fix numerous times but there has been no response. For $100/mo, I am not impressed. Hostify seems better suited to a small boutique Hotel.

The very best of all I tested Estoy usando Hostify durante 6 meses y ya no sabría trabajar sin esta aplicación. Es sencilla, intuitiva y la mas completa que he visto. Además, la ayuda de sus formadores es genial. Anteriormente probé otras aplicaciones y nunca tan completas ni amigables.

Challenges with Software and Support: A Year-Long Customer Experiencecompany… I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.

The biggest problem is this app is…very slow I'm sharing an update on my Hostify experience. Firstly, I want to express my genuine appreciation for the commendable support efforts. However, the problem with undelivered/disappearing messages still persist. Regrettably, I contact support less often now, prioritizing immediate client assistance over constant outreach for support. I want to bring to the attention an interaction I had with the manager regarding my concerns. While I truly appreciate the manager's willingness to address and resolve the issues by suggesting direct communication, during our conversation, the manager requested that I delete my negative comments, adding that I should keep them only if it makes me feel good about myself, which left me feel uncomfortable with a sense of psychological pressure, as I believe everyone should be able to share their true thoughts openly. Unfortunately, this experience has left me with a more negative perception of the app and overall user experience. I believe open and constructive communication is crucial, and I hope Hostify can address these issues transparently and ensure a more comfortable experience for all users. Best regards,

Best PMS Fantatic software, the customer service is great and the price is the best price available in the market. I have done an extensive research about pmss and I can say Hostify is comparable to guesty, eviivo and zeevou at a fraction of the price.