OMG, I cannot tell you how bad this system adn customer support is! I went through their sales process, set up my account, ran it for a week. One of my biggest gripes was the customer service, I should say LACK OF CUSTOMER SERVICE. Their sales guy assured me that was because it was a trial account and paying customers get quick responses. Uh, not sure how else to put this but he lied. Same non-response after they took the money. After a week I realized this system is woefully inadequate for my needs, I have twenty listings and the triggers were way off, like by hours and in some cases did not work, the system is very difficult on mobile and in general has some of the worst latency I have ever experienced from a Saas provider of any industry. I lost thousands in bookings from trying them out. I went back to my old provider and was back in business. Then to compound the issue, I could not get them to answer me to cancel. It has been several months, and they still bill me, they do not respond to me and locked me out of my account but they bill me. I disputed the charge with my cc and and they have not responded to them either. This was a complete waste of my time and very disappointing. Bottom line, SAVE YOUR TIME and look elsewhere, this system is abysmal.

The heart of our business! The heart of our business! This platform has become the neurological center of our business. You can manage hundreds of properties from a single program, and also multi units. It works for vacation apartments as well as for my hotel and residential buildings. We have been able to move from manual work to a whole world of automations. We save time, we work more efficiently, we have increased our exposure enormously and we are generating numbers like never before.

Challenges with Software and Support: A Year-Long Customer Experiencecompany… I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.

All in one: Best PMS Makes everything much easier. Available 24 hours a day. It has everything you need to manage the different properties much easier. The price-quality ratio is also very good.

Best property management system I have… Best property management system I have found! The Unified Inbox, the channel connections, accounting module to invoice guests and owners, etc. All the tools you need to grow your business