Challenges with Software and Support: A Year-Long Customer Experiencecompany… I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.

24/7 Customer service…really!? 24/7 Customer service is what is advertised and the initial reply always states “We typically reply in a few minutes” but their call center is located in Indonesia or somewhere so there is ALWAYS a delayed response and the Hostify calendar is behind by 1 Day and they are not available on weekends. Recent mixup in pricing was so badly mishandled by Hostify staff that weeks passed before someone from their support team finally responded directly with a ‘take it or leave it’ attitude. The Hostify ‘Housekeeping’ notification feature is misleading and offers a week-to-week update only; unfortunately, my housekeeping teams must plan their calendars a month in advance at a minimum. I have requested this fix numerous times but there has been no response. For $100/mo, I am not impressed. Hostify seems better suited to a small boutique Hotel.

Excellent PMS Hostify is an excellent web hosting platform that offers a wide range of services for hosting websites of any size and complexity. I have been using Hostify for some time now and I am very impressed with the quality and reliability of their service. One of the things I like most about Hostify is the ease of use of their control panel. Even if you are a newbie to web hosting, Hostify's intuitive and easy-to-use control panel will guide you through every step of the setup process. In addition, Hostify's technical support is exceptional, with a team of experts always ready to help you at any time of the day or night.

The heart of our business! The heart of our business! This platform has become the neurological center of our business. You can manage hundreds of properties from a single program, and also multi units. It works for vacation apartments as well as for my hotel and residential buildings. We have been able to move from manual work to a whole world of automations. We save time, we work more efficiently, we have increased our exposure enormously and we are generating numbers like never before.

No more overbookings! With Hostify we've reduced our time spent handling bookings and manual payments. We don’t have to stay on top of those bookings and collect the payments manually anymore. Hostify we can keep information uniform on all booking websites automatically. And forget about overbookings! I also love the Multicalendar because it gives us a great overview of past, current and future bookings.