Challenges with Software and Support: A Year-Long Customer Experiencecompany… I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.

powerful PMS with swift customer service swift customer service, available 24/7 incl weekends. Reply rate is usually within an hour, which is phenomenal for a customer service in this industry! hostify itself has all necessary features to manage multiple properties across all essential OTAs and allows to integrate with most of the existing services in the industry (pricing tools, upsell services, etc). Realtime sync between calendars on different channels, no double bookings issues. You can meet them in person on trade shows and request features to be implemented. Using hostify since 2019.

Hostify is an absolute game changer… Hostify is an absolute game changer for vacation rental management. Their PMS and channel manager tools are incredibly user-friendly and make managing our properties a breeze. The calendar syncing feature is a lifesaver and has greatly increased our booking efficiency. The customer service team is also top-notch and always goes above and beyond to ensure our needs are met. With Hostify, we have seen a significant increase in bookings and overall revenue. I highly recommend this platform to any vacation rental property owner or manager.

User Friendly Software They have a very good software. User friendly. Has help me a lot with my business

Best property management system I have… Best property management system I have found! The Unified Inbox, the channel connections, accounting module to invoice guests and owners, etc. All the tools you need to grow your business