We are having a great experience with… We are having a great experience with Hostify, after 5 years working with a all in one software similar, this change for Hostify definitely change daily tasks and solve problems that we have in the past. He made the onboarding with Diogo Sosa and he is very welcoming and professional.

24/7 Customer service…really!? 24/7 Customer service is what is advertised and the initial reply always states “We typically reply in a few minutes” but their call center is located in Indonesia or somewhere so there is ALWAYS a delayed response and the Hostify calendar is behind by 1 Day and they are not available on weekends. Recent mixup in pricing was so badly mishandled by Hostify staff that weeks passed before someone from their support team finally responded directly with a ‘take it or leave it’ attitude. The Hostify ‘Housekeeping’ notification feature is misleading and offers a week-to-week update only; unfortunately, my housekeeping teams must plan their calendars a month in advance at a minimum. I have requested this fix numerous times but there has been no response. For $100/mo, I am not impressed. Hostify seems better suited to a small boutique Hotel.

OMG, I cannot tell you how bad this system adn customer support is! I went through their sales process, set up my account, ran it for a week. One of my biggest gripes was the customer service, I should say LACK OF CUSTOMER SERVICE. Their sales guy assured me that was because it was a trial account and paying customers get quick responses. Uh, not sure how else to put this but he lied. Same non-response after they took the money. After a week I realized this system is woefully inadequate for my needs, I have twenty listings and the triggers were way off, like by hours and in some cases did not work, the system is very difficult on mobile and in general has some of the worst latency I have ever experienced from a Saas provider of any industry. I lost thousands in bookings from trying them out. I went back to my old provider and was back in business. Then to compound the issue, I could not get them to answer me to cancel. It has been several months, and they still bill me, they do not respond to me and locked me out of my account but they bill me. I disputed the charge with my cc and and they have not responded to them either. This was a complete waste of my time and very disappointing. Bottom line, SAVE YOUR TIME and look elsewhere, this system is abysmal.

User Friendly Software They have a very good software. User friendly. Has help me a lot with my business

The biggest problem is this app is…very slow I'm sharing an update on my Hostify experience. Firstly, I want to express my genuine appreciation for the commendable support efforts. However, the problem with undelivered/disappearing messages still persist. Regrettably, I contact support less often now, prioritizing immediate client assistance over constant outreach for support. I want to bring to the attention an interaction I had with the manager regarding my concerns. While I truly appreciate the manager's willingness to address and resolve the issues by suggesting direct communication, during our conversation, the manager requested that I delete my negative comments, adding that I should keep them only if it makes me feel good about myself, which left me feel uncomfortable with a sense of psychological pressure, as I believe everyone should be able to share their true thoughts openly. Unfortunately, this experience has left me with a more negative perception of the app and overall user experience. I believe open and constructive communication is crucial, and I hope Hostify can address these issues transparently and ensure a more comfortable experience for all users. Best regards,