B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
Scott Keeshin
GBThis Company fraudulently charged my… This Company fraudulently charged my credit card for an alleged subscription without my request, consent or authority! This is THEFT! Then I requested a refund and cancellation, and it sends back an email asking for more detailed credit card info!! THESE PEOPLE ARE THIEVES & SCAMMERS!!
JoDee Z
GBA happy customer, across the board. I have nothing but good things to say about the help I received today from the reps at Zander UltraVPN. It took two chats, one with Percival M. and one with Carl J. I also had need to contact a phone rep. (Conrad) near the end of my problem solving adventure. Being a novice in navigating computer issues, I needed a lot of help. All of the reps. I encountered were friendly, patient, and more than willing to make sure everything was in order. My sincerest appreciation goes out to all of you. You need to talk to the 'powers that be' about getting a raise! ;)
Randy
GBAbsolutely no support can never speak… Absolutely no support can never speak to a support tech just email work around 3 times told them iOS iphone keep getting do this on your computer, bon had to constantly reloaded worked great when loaded has not worked in over a week and no human to call . On phone take couple of mins to fix
Igor
HRGood customer service! I asked for a refund after buying subscription not knowing that it does not have app for Fire TV and they kindly replied and refunded me.