john
GBI have not been able to get the VPN… I have not been able to get the VPN connection up and running after multiple downloads, deletions and hours of trying. It actually blocks all other wifi options from accessing the internet. The tech support phone number tells you to "send an email". The online chat feature does not open. There is no way to reach tech support in a timely period.
DeeDeeification
DEThis company is absolutely horrible and… This company is absolutely horrible and I would not recommend them. Once I had already paid for their services, it was determined that they did not provide VPN services for television viewing. In light of trying to cancel their services well within the 30-day trial period, this did not happen. Finally, I was able to speak to a representative, but unfortunately it was after the 30 days and all the rep could do was recommend that I use the service with other mediums. I live overseas and only needed it for watching TV. I work in an electronics store and I will definitely recommend to my customers that any other company is more reputable!
B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
Messagere Nicole B
CAc'est super c'est super, je me sais plus protégé maintenant et ma connexion est plus stable avec netflix . merci My connection is more stable now with netflix and I feel that my computer is more protected, it is super .. thank you
Robb Lentz
GBTechnical Support That Helped I had some technical issues with renewing my UltraVPN subscription. When I realized that I could not fix the problem myself, I contacted the company via email. I had a number of email exchanges with different individuals in their customer service and was "made right". The staff responded in a reasonable time frame and obviously wanted me to be satisfied. In the end, I am. I give 4-stars solely based on the need to seek out help and being unable to be to take care of things myself.