Robb Lentz
GBTechnical Support That Helped I had some technical issues with renewing my UltraVPN subscription. When I realized that I could not fix the problem myself, I contacted the company via email. I had a number of email exchanges with different individuals in their customer service and was "made right". The staff responded in a reasonable time frame and obviously wanted me to be satisfied. In the end, I am. I give 4-stars solely based on the need to seek out help and being unable to be to take care of things myself.
B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
Artieone
AUThis is a good service but bandwidth is poor This is a good service and connects to the BBC. However, the bandwidth is not enough to play a programme without the circle of death appearing about four or five times an hour, which is annoying. BBC often states that we don't have enough bandwidth to play the programme. Express VPN works on all sites and does give you a good amount of bandwidth so you can watch other channels.
JoDee Z
GBA happy customer, across the board. I have nothing but good things to say about the help I received today from the reps at Zander UltraVPN. It took two chats, one with Percival M. and one with Carl J. I also had need to contact a phone rep. (Conrad) near the end of my problem solving adventure. Being a novice in navigating computer issues, I needed a lot of help. All of the reps. I encountered were friendly, patient, and more than willing to make sure everything was in order. My sincerest appreciation goes out to all of you. You need to talk to the 'powers that be' about getting a raise! ;)
john
GBI have not been able to get the VPN… I have not been able to get the VPN connection up and running after multiple downloads, deletions and hours of trying. It actually blocks all other wifi options from accessing the internet. The tech support phone number tells you to "send an email". The online chat feature does not open. There is no way to reach tech support in a timely period.