David Brackin
GBUltraVPS staff responded quickly to my need UltraVPS staff responded to my issue email quickly and gave an answer to what I needed to do in an easy to understand and implement way. I've now contacted UltraVPN twice for help both times answers came quickly.
Chris McVay
JPSpeedy efficiency. I have encountered problems a few times since joining Ultra VPN and each time I have found the customer service personnel to be extremely helpful. I would highlight their tenacity since they keep going with a never-ending variety of suggested solutions until the problem is solved. Add to that the speed of their response and you have an ideal service.
B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
PMaher
GBRequest to cancel subscription without quibble. They responded to a request to cancel my subscription very quickly and with grace. No quibbling from them. I cancelled as I would no longer have a laptop at home. Cheers Paul Maher
Robb Lentz
GBTechnical Support That Helped I had some technical issues with renewing my UltraVPN subscription. When I realized that I could not fix the problem myself, I contacted the company via email. I had a number of email exchanges with different individuals in their customer service and was "made right". The staff responded in a reasonable time frame and obviously wanted me to be satisfied. In the end, I am. I give 4-stars solely based on the need to seek out help and being unable to be to take care of things myself.