David Brackin
GBUltraVPS staff responded quickly to my need UltraVPS staff responded to my issue email quickly and gave an answer to what I needed to do in an easy to understand and implement way. I've now contacted UltraVPN twice for help both times answers came quickly.
john
GBI have not been able to get the VPN… I have not been able to get the VPN connection up and running after multiple downloads, deletions and hours of trying. It actually blocks all other wifi options from accessing the internet. The tech support phone number tells you to "send an email". The online chat feature does not open. There is no way to reach tech support in a timely period.
Michael
GBRefund I subscribed to UltraVPN but unfortunately it didn't work in certain locations. I contacted them to cancel my subscription, when I eventually gave them the correct information about my account they refunded me the next day. Excellent customer service who went above and beyond to help me. Very satisfied with their overall service.
DeeDeeification
DEThis company is absolutely horrible and… This company is absolutely horrible and I would not recommend them. Once I had already paid for their services, it was determined that they did not provide VPN services for television viewing. In light of trying to cancel their services well within the 30-day trial period, this did not happen. Finally, I was able to speak to a representative, but unfortunately it was after the 30 days and all the rep could do was recommend that I use the service with other mediums. I live overseas and only needed it for watching TV. I work in an electronics store and I will definitely recommend to my customers that any other company is more reputable!
Chris McVay
JPSpeedy efficiency. I have encountered problems a few times since joining Ultra VPN and each time I have found the customer service personnel to be extremely helpful. I would highlight their tenacity since they keep going with a never-ending variety of suggested solutions until the problem is solved. Add to that the speed of their response and you have an ideal service.