Scott Keeshin
GBThis Company fraudulently charged my… This Company fraudulently charged my credit card for an alleged subscription without my request, consent or authority! This is THEFT! Then I requested a refund and cancellation, and it sends back an email asking for more detailed credit card info!! THESE PEOPLE ARE THIEVES & SCAMMERS!!
Haylee
GBGood customer service I couldn't get UltraVPN to work with a particular service, so it turned out not to be suitable for my needs. Their customer service tried to troubleshoot but they were true to their word; cancelled and fully refunded with no problems. Would gladly recommend/use for future if needs changed.
B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
wf ronald
GBI am completely new to VPNs and being… I am completely new to VPNs and being older and less and less tech-savvy, I needed a little help. I received notes and letters from several people. I am finally comfortable with having this on my computer.
Robb Lentz
GBTechnical Support That Helped I had some technical issues with renewing my UltraVPN subscription. When I realized that I could not fix the problem myself, I contacted the company via email. I had a number of email exchanges with different individuals in their customer service and was "made right". The staff responded in a reasonable time frame and obviously wanted me to be satisfied. In the end, I am. I give 4-stars solely based on the need to seek out help and being unable to be to take care of things myself.