Great Customer Service Jonathon Scott assisted us with setting up functions several time. He was very good at understanding our company's needs and provided several solutions.

Excellent product and excellent team to… Excellent product and excellent team to work with. Yuliia and John have been great in helping customize the WooSender processes according to our business needs.

Stinks of phishing scam Started getting text messages from someone who knew my name but wouldn't identify themselves...typical phishing tactic. After a week of anonymous texts, the guy finally said he was from Woosender but he had already blown any opportunity of a conversation. Stay away.

Jonathan was so patient with me while… Jonathan was so patient with me while learning the platform! This saves us so much time for AI to help with messages! Excellent service and professionalism.

Beware of WooSender's Misleading "AI" Marketing Our experience with WooSender was deeply disappointing. Marketed as a cutting-edge conversational AI tool, the platform was drastically underwhelming, functioning merely as a rule-based chatbot without the nuanced, human-like conversational abilities we were led to believe it possessed. This glaring disparity between what we were sold and the actual product constitutes misleading marketing. The refund process further aggravated our experience. We were initially led to believe a full refund was being processed. However, after an 11-day wait for the refund to hit our account, they unexpectedly reduced their refund offer to just over 1/4th of what we had paid, demonstrating a startling lack of professionalism in handling legitimate customer complaints. The operational limitations of WooSender's platform not only failed to enhance our efficiency but actively resulted in substantial financial and operational setbacks, including damaged leads and eroded client trust. Despite our substantial investment in integrating their system, expecting it to revolutionize our interactions with prospective clients, the outcome was disastrously counterproductive. Given the stark deviation from their promises and the consequential negative impact on our business, a full refund was both justified and necessary. However, our attempts to seek a fair resolution, including a BBB complaint, were met with silence and neglect, even from their legal counsel. It became clear that WooSender's strategy was to delay and deflect, hoping to escape any financial consequences of their deceptive marketing practices. We caution prospective clients about the gap between WooSender's marketing and their actual service, as well as their unprofessional post-sale conduct.