Above and beyond Elephant drive was recommended to me as an economical cloud based back up system, I decided to go with it. My Qnap NAS was supported and the interface easy to navigate. Because the experience was easy I decided to add another Qnap NAS, the back up started nicely after a number of weeks it just decided to stop, I sent out a help request to Elephant Drive and was sent a prompt response with new software to install...no that did not work either! Elephant drive then offered to remotely fix the backup. We are on opposite sides of the globe, so time was a consideration. They were fixing my backup before their first coffee. The fix went well, my drive is being monitored for a few more days and I have to say that this kind of service is what I call above and beyond. I am deeply grateful.

The support was amazing The support was amazing. I've not had such good support from a service organisation in a long long time. Highly recommend Elephant Drive and the team. Daniel the Customer Success Manager was exceptional.

EXCELLENT SERVICE!!! Just spent several days mailing a problem with Daniel....he was excellent and very patient with me...both my drives are now backing up!!!

Appalling levels of customer support Appalling levels of customer support. 5 days to respond to a message regarding backup that haven't been working for a considerable amount of time beggars belief. Perhaps, they might respond this negative review??

Using ElephantDrive against Ransomware attacks Using ElephantDrive since many years as an excellent tool for my Cloud Backups, which also protects against data loss in case of a Ransomware attack.