Appalling levels of customer support Appalling levels of customer support. 5 days to respond to a message regarding backup that haven't been working for a considerable amount of time beggars belief. Perhaps, they might respond this negative review??

Amazing customer service and tech support. I have to give ElephantDrive 5 stars even though the product didn't work for my needs. When I originally signed up customer technical support assisted with set up. When I discovered that the product would not do what I needed it to they were great is trying to assist it getting it to function. It wasn't services fault; it was my hardware setup. Anyway, after it was obvious I couldn't use the hardware, they were very understanding and gave me a more that reasonable refund. Great customer service and technical support is appreciated. They are quick to respond and easy to reach.

Outstanding product and outstanding support This company provides outstanding support, along with an excellent product. I use it myself and for clients to backup and sync user computer files and NAS shared files on a QNAP. Support is quick, thorough, and always pleasant. No matter what my questions, they're very helpful. Elephant Drive works reliably and is very cost competitive. It's my #1 choice.

The support was amazing The support was amazing. I've not had such good support from a service organisation in a long long time. Highly recommend Elephant Drive and the team. Daniel the Customer Success Manager was exceptional.

The support provided is superb The support provided is superb. I don't often need to contact Elephant Drive but when I do I receive a prompt, helpful and well-informed reply. It is very unusual to receive such a personal service these days, and the backup service provided is also very reliable.