Above and beyond Elephant drive was recommended to me as an economical cloud based back up system, I decided to go with it. My Qnap NAS was supported and the interface easy to navigate. Because the experience was easy I decided to add another Qnap NAS, the back up started nicely after a number of weeks it just decided to stop, I sent out a help request to Elephant Drive and was sent a prompt response with new software to install...no that did not work either! Elephant drive then offered to remotely fix the backup. We are on opposite sides of the globe, so time was a consideration. They were fixing my backup before their first coffee. The fix went well, my drive is being monitored for a few more days and I have to say that this kind of service is what I call above and beyond. I am deeply grateful.

Amazing customer service and tech support. I have to give ElephantDrive 5 stars even though the product didn't work for my needs. When I originally signed up customer technical support assisted with set up. When I discovered that the product would not do what I needed it to they were great is trying to assist it getting it to function. It wasn't services fault; it was my hardware setup. Anyway, after it was obvious I couldn't use the hardware, they were very understanding and gave me a more that reasonable refund. Great customer service and technical support is appreciated. They are quick to respond and easy to reach.

Used ElephantDrive with a great pleasure Used ElephantDrive with a great pleasure for many years as a cloud backup solution. Storage, up- and downloading files, photos etc has worked spot on as well as synching of files/folders from various locations. Also, the team providing the service are service minded and with a short response time!

Overall A+; inexpensive, reliable, security-focused, great tech support Overall A+ since we signed up multiple years ago for price, data-protection policies, reliability, and tech support (plus app-integration with our network backup). ElephantDrive's app operates seamlessly on our Synology backup system (networked). We've never experienced an outage with their service, nor issues with data security, storage, reliability, etc. Technical support is proactive, too, and without a doubt some of the easiest people to work with in tech I've had to encounter in one way or another. The web interface is clean enough and with a few minutes of practice is easy to master. We'll keep using them for years to come, assuming their data protection policies stay as stringent as they currently are.

Outstanding product and outstanding support This company provides outstanding support, along with an excellent product. I use it myself and for clients to backup and sync user computer files and NAS shared files on a QNAP. Support is quick, thorough, and always pleasant. No matter what my questions, they're very helpful. Elephant Drive works reliably and is very cost competitive. It's my #1 choice.