Sharyn Hansen
AUAbove and beyond Elephant drive was recommended to me as an economical cloud based back up system, I decided to go with it. My Qnap NAS was supported and the interface easy to navigate. Because the experience was easy I decided to add another Qnap NAS, the back up started nicely after a number of weeks it just decided to stop, I sent out a help request to Elephant Drive and was sent a prompt response with new software to install...no that did not work either! Elephant drive then offered to remotely fix the backup. We are on opposite sides of the globe, so time was a consideration. They were fixing my backup before their first coffee. The fix went well, my drive is being monitored for a few more days and I have to say that this kind of service is what I call above and beyond. I am deeply grateful.
Ste Kay
GBPeace of Mind! We have a QNAP with ElephantDrive backup, following a Ransomware attack against our QNAP device, facilitated by a QNAP issue, ElephantDrive helped us to get all our data back and up and running in a few short steps! Knowing we have this protection for our company data is one huge Peace of Mind step I would recommend anyone to take! Cloud backup may seem a lot of hassle but for mission critical data I would say are essential. Thank you ElephantDrive!
Customer
AUThe support was amazing The support was amazing. I've not had such good support from a service organisation in a long long time. Highly recommend Elephant Drive and the team. Daniel the Customer Success Manager was exceptional.
R Brun
GBThe support provided is superb The support provided is superb. I don't often need to contact Elephant Drive but when I do I receive a prompt, helpful and well-informed reply. It is very unusual to receive such a personal service these days, and the backup service provided is also very reliable.
LindaY
GBOutstanding product and outstanding support This company provides outstanding support, along with an excellent product. I use it myself and for clients to backup and sync user computer files and NAS shared files on a QNAP. Support is quick, thorough, and always pleasant. No matter what my questions, they're very helpful. Elephant Drive works reliably and is very cost competitive. It's my #1 choice.