Avoid Waste of money I get few certificate as authentic after few days they void. This happened when I get result counterfeit for two other items which I upload with complete boutique set. They told me I can get refund when I send them 2 different opinions with authentic result. For me this whole situation is big joke, customer service barely exists. Remember from science point of view You need exam between 100 to 1000 samples of same items with same details ( model, color, size etc,) to get resonable results whow to exam specific item. If one thing is different like color You need start for beginning. Don’t trust people without even basic knowledge and understanding for handcrafted items… In these days even rock can pretend expert. lol

Accurate Assessment I had two (2) watch authentication services from Real Authentication. 1. A used Cartier watch I purchased locally which was determined "authentic". I sold this watch thru eBay and was determined "authentic" by another authenticator. 2. I purchased a used Cartier Ballon Bleu from Gr****ee, and was determined "counterfeit". Prior Real Authentication, Cartier store in South Coast Plaza, Costa Mesa, California, told me the bracelet is aftermarket. (Cartier did not open the watch) Based on my experiences, I think Real Authentication provided a very accurate service.

First time user First time using Real Authentication. I love the suggested photo icons; they remind me what to consider when taking photos and have even helped me uncover some previously unknown hardware logos. Very fast turnaround time!

No order progress, no response to my chat messages I ordered an authentication with Guaranteed 24 hour turnaround time. A few hours after I made the order they requested additional images. The additional images they asked for were however already provided when I first made the order. I made them aware of it but they still reset their «timer» so the 24 hour turnaround time is counted from the time when I re-uploaded the images. I made them aware of it but just got a reference to their policy. I understand that the timer is reset if images are missing. But I had already uploaded everything they asked for. It means that their 24 hour guarantee is worth nothing. They can omit it by asking for anything you have already sent them. On top of that there is no progress at all on my order now and they don’t reply to my polite requests for a status update. I will avoid using them again. 1 day later: They sent me a chat that my order was cancelled due to missing images! But they asked for a photo of something that does not exist on the item in question. They probably lack competence on this item, but then why not just give me the real reason? Or at least have a chat with me regarding where I should find the part they want a photo of and which does not exist?

Avoid! I used to use them a lot at the beginning of my reselling business. However, they have gotten a lot of verdicts wrong. Where ended up having to get a second and even third opinion. They also are not accurate with their time. They have gone days and not provided an answer even after I send multiple messages. Avoid. There are many other authenticators who are more reputable that would appreciate your business.