Left us feeling misled My wife and I were very disappointed by our experience attempting to work with Remodelmate. The only positive thing I can say is that we didn’t have to sign a contract for the whole project up front, and that allowed us to back out after it became clear that they were not being upfront about how much they were going to charge us for the work when all was said and done. We first contacted Remodelmate in March 2022 after realizing that there was significant damage to the sewer drain pipe connecting to the toilet in the bathroom of our fixer-upper. Because we knew this was going to be a big issue, we jumped on a call with Chad early-on to confirm that repairing/replacing this was included in the estimate (list of “Milestones”) they provided so that we could fairly compare it against other estimates that also included it. Chad assured us that it was included and noted that they remodel bathrooms in various conditions with all sorts of problems, and this isn’t really that big of a deal. We made the mistake of taking his word for it. Relying on the list of Milestones and their corresponding prices, and our conversation with Chad, we decided to work with Remodelmate. We paid them a $250 deposit, an additional $500 for professional design, and purchased thousands of dollars in materials in anticipation of the start date they assigned us. Much to our surprise, when the contractor showed up on our start date they almost immediately informed us that the sewer drain was not included and would add approximately $4,500 to the cost. The contractor also informed us that a number of other charges had been omitted from the List of Milestones, and there would be significant additional charges to complete the job they helped us design. On the day the work was supposed to start, the total cost for the job went from just over $12,000 to more than $21,000. We immediately contacted Remodelmate expecting that they would honor what Chad told us with regard to the sewer drain. This time we were put in touch with Logan, who initially agreed to talk with Chad to determine whether there was a misunderstanding, but he never gave us an explanation despite repeated requests. He matter-of-factly explained that we would have to pay the full additional charge if we wanted to proceed with the work, and we never heard from Chad again. It was infuriating. We did not understand how Remodelmate could provide us with a design, and what we understood was a complete estimate, only to then say they left out almost half of the steps needed to complete the project as designed. To their credit, Remodelmate ultimately acknowledged mistakes were made and offered a couple of small freebies, but nothing that came close to making up for grossly underestimating the cost of the work, which caused us to choose them in the first place. We were fortunate that at the time we realized who we were dealing with we were only out the $750 + materials, and still had the option to walk away. I’m thankful that we were able to find another reputable company to do the work that was honest and up front with us about the true cost of the work. At first, I worried that may be this is just how the remodeling business works, but we didn’t have any of these problems with the company who ultimately did the work on our bathroom. If you decide to go with Remodelmate I would suggest recording any phone conversations with them and if you intend to rely on a commitment from them be sure that every word of it is in writing.

Not as smooth as they make it sound Pros: - The day to day communication with my representative was great. Analyn was very responsive and efficient. That said, I once emailed the owner, Chad, to complain about process and never heard back from him. - You don't have to pay the milestones until you are satisfied. - Unlike my previous experience with contractors, this time they would not disappear for days at a time, or leave the job unfinished. Cons: Remodelmate's business model seems pretty ideal. And if it all sounds too good to be true, well ... It's because it is. Let's break this up into parts. 1. Budget: Their model is to try to give you the smallest budget possible to lure you in. And it works! I mean, here I am. But there should be a contingency line in the budget of a few thousand dollars. Basically, they only include items that you can see, but anything that you may discover once you tear down your old bathroom is not included. So you end up spending A LOT more that you originally thought. 3. Design: Remodelmate promises a 3D design, but it actually is 2D. There were items that were not included in the design, and I didn't know any better to ask for them (e.g. the upper trim for the wainscoting) so I had to go to Home Depot and get it myself. Lastly, they don't provide samples of the materials, which leads me to the next segment. 2. Materials: I had a lot of problems with the materials. Beware that once you approve the list of materials, it can be VERY hard and frustrating to try to return things. Here are the main issues I had: - Floor Tile: Even though the tile I chose could technically go inside the shower, it didn't allow for a slope into the drain. Since I don't know anything about construction, I didn't think of this. This should have been discussed during the design. So I ended up having to go to a tile shop and choose something else. Could I return the leftover? Yes, but would have had to pay and outrageous restocking fee, plus shipping. - Shower wall tile: I trusted the amount the calculated would be appropriate for the square footage. But no, they made me buy twice the amount I needed, and like before, returning wasn't an option. So now I have about 15 boxes of tile sitting in my hallway. - Lights and toilet: In picture of the design, the lights looked great. But once they got here, there were about 4 times the size. They were meant for an industrial space, and not for my little bathroom. However, they did help with the return. Same with the toilet which didn't work with the plumbing in my old house. They took care of the shipping, except I had to take a very heavy toilet to UPS by myself. 3. Construction quality: Well, this really depends on the contractor they pair you with. I wish Remodelmate had a representative come in, and judge the work. At some point I got tired of asking them to pay more attention to details, and gave up and approved the project. Basically, if you think this is going to be a hassle free process, it won't be. You will have to be way more involved, I would suggest you ask a lot of questions during the design phase. And think of things that are not shown in the design. Your plumbing, what's behind your walls, will you need drywall, framing after demolition, etc... those things were not included for me. Also details like, outlets and light switches.

Quick and easy This was a quick and easy way to get a contractor in to take care of a small project. We were able to work with Remodelmate to scope the project virtually, and they matched us up with excellent workers who were quick, efficient, on time, and did great work.

Worked Hard for Us The folks at remodelmate went out of their way to make sure our bathroom remodel job was finished with quality in mind. They worked directly with our contractors who were also responsive when some unexpected challenges popped up with our plumbing.

Not what I expected! December 2020 Remodelmate remodeled my master bathroom the 1st week of December 2020. I was given a 2 week time frame or sooner for the project completion. I understand things pop up unexpectedly and it may affect the finish date. Fine but not this. From beginning to end there was so many issues with miscommunication and Job performance.. Do not allow anyone to have access to your CC without fully understanding what they are doing with it. Additional cost kept coming up. There was wasted items purchased that was not used. I personally had to take items back brought by the contractor. Work was poorly done. The contractors had to keep coming back to redo the same Job over and over to half way get it looking decent. Some items where taken that I bought, that was consider to be trash but could be used elsewhere. They were brought back after, I pointed it out the items where missing from my garage. The wall construction to the paint was horrible. Someone else was brought back in to correct the mess that was made the 1st time. I still have a sink issue with the installation that was corrected twice already. Things where damaged and yes they where replaced. I could go on and on about how disappointing this experience was. I have two other projects I will be doing. And remodelmate will not be doing either. Communication and explaining everything to your consumers would be helpful. Get the right individuals to do the Job correctly the 1st time so there is no need for the consumers to keep buying materials over and over. Giving great customer service and making your customers experience Great should be a Priority! I do not Recommend them for any Service! People do your research I will take my Business Elsewhere!!