Buyer BEWARE This started off great; they were eager to get me started, set up a design, then quoted me a price they SWORE was accurate and I would not go over. After billing thousands for ordering products, they left me stranded with a house full of materials and no contractor. I eventually had to find my own contractor and since then have been told many of the materials they ordered were unusable (which I can't return) and the design unrealistic for the space...so I had to redo that, too. TERRIBLE SERVICE. I'm not sure if this is a scam but you will spend MORE $$$ fixing their errors and getting stuck with their mistakes.

Not what I expected! December 2020 Remodelmate remodeled my master bathroom the 1st week of December 2020. I was given a 2 week time frame or sooner for the project completion. I understand things pop up unexpectedly and it may affect the finish date. Fine but not this. From beginning to end there was so many issues with miscommunication and Job performance.. Do not allow anyone to have access to your CC without fully understanding what they are doing with it. Additional cost kept coming up. There was wasted items purchased that was not used. I personally had to take items back brought by the contractor. Work was poorly done. The contractors had to keep coming back to redo the same Job over and over to half way get it looking decent. Some items where taken that I bought, that was consider to be trash but could be used elsewhere. They were brought back after, I pointed it out the items where missing from my garage. The wall construction to the paint was horrible. Someone else was brought back in to correct the mess that was made the 1st time. I still have a sink issue with the installation that was corrected twice already. Things where damaged and yes they where replaced. I could go on and on about how disappointing this experience was. I have two other projects I will be doing. And remodelmate will not be doing either. Communication and explaining everything to your consumers would be helpful. Get the right individuals to do the Job correctly the 1st time so there is no need for the consumers to keep buying materials over and over. Giving great customer service and making your customers experience Great should be a Priority! I do not Recommend them for any Service! People do your research I will take my Business Elsewhere!!

Not as smooth as they make it sound Pros: - The day to day communication with my representative was great. Analyn was very responsive and efficient. That said, I once emailed the owner, Chad, to complain about process and never heard back from him. - You don't have to pay the milestones until you are satisfied. - Unlike my previous experience with contractors, this time they would not disappear for days at a time, or leave the job unfinished. Cons: Remodelmate's business model seems pretty ideal. And if it all sounds too good to be true, well ... It's because it is. Let's break this up into parts. 1. Budget: Their model is to try to give you the smallest budget possible to lure you in. And it works! I mean, here I am. But there should be a contingency line in the budget of a few thousand dollars. Basically, they only include items that you can see, but anything that you may discover once you tear down your old bathroom is not included. So you end up spending A LOT more that you originally thought. 3. Design: Remodelmate promises a 3D design, but it actually is 2D. There were items that were not included in the design, and I didn't know any better to ask for them (e.g. the upper trim for the wainscoting) so I had to go to Home Depot and get it myself. Lastly, they don't provide samples of the materials, which leads me to the next segment. 2. Materials: I had a lot of problems with the materials. Beware that once you approve the list of materials, it can be VERY hard and frustrating to try to return things. Here are the main issues I had: - Floor Tile: Even though the tile I chose could technically go inside the shower, it didn't allow for a slope into the drain. Since I don't know anything about construction, I didn't think of this. This should have been discussed during the design. So I ended up having to go to a tile shop and choose something else. Could I return the leftover? Yes, but would have had to pay and outrageous restocking fee, plus shipping. - Shower wall tile: I trusted the amount the calculated would be appropriate for the square footage. But no, they made me buy twice the amount I needed, and like before, returning wasn't an option. So now I have about 15 boxes of tile sitting in my hallway. - Lights and toilet: In picture of the design, the lights looked great. But once they got here, there were about 4 times the size. They were meant for an industrial space, and not for my little bathroom. However, they did help with the return. Same with the toilet which didn't work with the plumbing in my old house. They took care of the shipping, except I had to take a very heavy toilet to UPS by myself. 3. Construction quality: Well, this really depends on the contractor they pair you with. I wish Remodelmate had a representative come in, and judge the work. At some point I got tired of asking them to pay more attention to details, and gave up and approved the project. Basically, if you think this is going to be a hassle free process, it won't be. You will have to be way more involved, I would suggest you ask a lot of questions during the design phase. And think of things that are not shown in the design. Your plumbing, what's behind your walls, will you need drywall, framing after demolition, etc... those things were not included for me. Also details like, outlets and light switches.

Thank you Remodelmate for doing an… Thank you Remodelmate for doing an awesome job creating my mancave. Chad and the contractor 50 East did a great job working with me despite challenges along the way. When the wholesaler miscalculated how many cases I needed Chad went straight there to pick up additional cases when I was at work. I highly recommend Remodelmate to take the lead on whatever project you have around the house.

Not so smooth... We had high hopes for remodelmate but were ultimately let down by a number of missteps. We were promised how smooth the process of ordering materials and delivery would be. The initial delivery was incomplete and several items had to be tracked down. All three tile orders were insufficient and we had to track down additional tile for ourselves. This ultimately added 2 extra weeks to the project. No accommodations were made. We had several different points of contact throughout the process, so it was never clear who to talk to and several key things we left off the initial plan. We built a closet but the remodelmate never offered a plan to finish the closet. We had to address the flooring and shelves on our own. The shower door we selected took an additional 4 weeks to complete. This was never addressed by remodelmate. While we are mostly happy with the final result, it was not the easy process that we were sold on.