1st Floor Reno Overall project was done well and on schedule. The workmanship could have been a little neater in a couple of small areas. However, we were pleased with the process, level of communication, and management of the project by remodelmate.

Quick and easy This was a quick and easy way to get a contractor in to take care of a small project. We were able to work with Remodelmate to scope the project virtually, and they matched us up with excellent workers who were quick, efficient, on time, and did great work.

I had an amazing experience using… I had an amazing experience using Remodelmate. Their staff was able to find me a high quality contractor to conduct the home improvement work that I needed done. The payment process was very easy and convenient as well. l will most definitely be using them again!

Left us feeling misled My wife and I were very disappointed by our experience attempting to work with Remodelmate. The only positive thing I can say is that we didn’t have to sign a contract for the whole project up front, and that allowed us to back out after it became clear that they were not being upfront about how much they were going to charge us for the work when all was said and done. We first contacted Remodelmate in March 2022 after realizing that there was significant damage to the sewer drain pipe connecting to the toilet in the bathroom of our fixer-upper. Because we knew this was going to be a big issue, we jumped on a call with Chad early-on to confirm that repairing/replacing this was included in the estimate (list of “Milestones”) they provided so that we could fairly compare it against other estimates that also included it. Chad assured us that it was included and noted that they remodel bathrooms in various conditions with all sorts of problems, and this isn’t really that big of a deal. We made the mistake of taking his word for it. Relying on the list of Milestones and their corresponding prices, and our conversation with Chad, we decided to work with Remodelmate. We paid them a $250 deposit, an additional $500 for professional design, and purchased thousands of dollars in materials in anticipation of the start date they assigned us. Much to our surprise, when the contractor showed up on our start date they almost immediately informed us that the sewer drain was not included and would add approximately $4,500 to the cost. The contractor also informed us that a number of other charges had been omitted from the List of Milestones, and there would be significant additional charges to complete the job they helped us design. On the day the work was supposed to start, the total cost for the job went from just over $12,000 to more than $21,000. We immediately contacted Remodelmate expecting that they would honor what Chad told us with regard to the sewer drain. This time we were put in touch with Logan, who initially agreed to talk with Chad to determine whether there was a misunderstanding, but he never gave us an explanation despite repeated requests. He matter-of-factly explained that we would have to pay the full additional charge if we wanted to proceed with the work, and we never heard from Chad again. It was infuriating. We did not understand how Remodelmate could provide us with a design, and what we understood was a complete estimate, only to then say they left out almost half of the steps needed to complete the project as designed. To their credit, Remodelmate ultimately acknowledged mistakes were made and offered a couple of small freebies, but nothing that came close to making up for grossly underestimating the cost of the work, which caused us to choose them in the first place. We were fortunate that at the time we realized who we were dealing with we were only out the $750 + materials, and still had the option to walk away. I’m thankful that we were able to find another reputable company to do the work that was honest and up front with us about the true cost of the work. At first, I worried that may be this is just how the remodeling business works, but we didn’t have any of these problems with the company who ultimately did the work on our bathroom. If you decide to go with Remodelmate I would suggest recording any phone conversations with them and if you intend to rely on a commitment from them be sure that every word of it is in writing.

Caveat emptor I’d like to write a review about the quality of the work they did, but I couldn’t get that far with these guys, after two attempts. I first engaged RemodelMate in March, 2021. I answered their online questionnaire, which took about a minute, and scheduled the initial telephone interview after their online tool quoted me $8,920.00 to do my bath. During that interview, Andrew Burke reassured me that the price would actually go down because, according to him, their online pricing was based on Washington DC materials and labor sourcing, and they could source materials and labor more affordably in my area. Great. When they sent me the final proposal though, it actually went UP by about $1,200.00. The reason was a $1,200.00 charge for the “concierge” fee, which was not included in the quote from the online tool, despite Burke being aware of it, discussing it with me, and that it was also featured prominently on their website. The whole thing seemed a little bait-and-switch to me, so I stepped away. My bath remodel then got put on a back burner for several months. Flash forward several months and I decided to re-engage Remodelmate when I was ready to move forward. This time I spoke with CEO Chad Hall. After getting the 60-second online quote, we had an hour-long discussion and I was 100% ready to begin. Reviewing the results of the online quote tool though, I noticed many of the details of the work that we discussed on the phone were missing in the “quote,” so I got some clarification via email and requested the detailed contract that I expected I’d need to sign. I was told that the online quote result *was* the contract, despite it being a vague, cookie cutter, one-size-fits-all, online form tool result. That’s fine. I got the clarification I needed on my particular project via email, and was still comfortable with moving ahead with Remodelmate. Eight days after receiving my quote, however—which stated that it was valid for 30 days—Malaika, with RemodelMate, emailed me on a Monday to advise that I’d need to pay my booking fee that Friday or face a price increase. Once again, RemodelMate was back to talking out of both sides of their mouth. I advised Chad that I expected them honor my quote for the promised thirty days. He responded and said they would. I followed up with a few additional questions about the project and Chad simply did not respond again. At the end of the day, I was unable to do business with them because they demonstrated a pattern of talking out of both sides of their mouths, and they eschew standard business practices—like an actual, detailed contract—in favor of gimmicky, simplistic online form tools. Ymmv, but I found them to be a little sketchy.