Caveat emptor I’d like to write a review about the quality of the work they did, but I couldn’t get that far with these guys, after two attempts. I first engaged RemodelMate in March, 2021. I answered their online questionnaire, which took about a minute, and scheduled the initial telephone interview after their online tool quoted me $8,920.00 to do my bath. During that interview, Andrew Burke reassured me that the price would actually go down because, according to him, their online pricing was based on Washington DC materials and labor sourcing, and they could source materials and labor more affordably in my area. Great. When they sent me the final proposal though, it actually went UP by about $1,200.00. The reason was a $1,200.00 charge for the “concierge” fee, which was not included in the quote from the online tool, despite Burke being aware of it, discussing it with me, and that it was also featured prominently on their website. The whole thing seemed a little bait-and-switch to me, so I stepped away. My bath remodel then got put on a back burner for several months. Flash forward several months and I decided to re-engage Remodelmate when I was ready to move forward. This time I spoke with CEO Chad Hall. After getting the 60-second online quote, we had an hour-long discussion and I was 100% ready to begin. Reviewing the results of the online quote tool though, I noticed many of the details of the work that we discussed on the phone were missing in the “quote,” so I got some clarification via email and requested the detailed contract that I expected I’d need to sign. I was told that the online quote result *was* the contract, despite it being a vague, cookie cutter, one-size-fits-all, online form tool result. That’s fine. I got the clarification I needed on my particular project via email, and was still comfortable with moving ahead with Remodelmate. Eight days after receiving my quote, however—which stated that it was valid for 30 days—Malaika, with RemodelMate, emailed me on a Monday to advise that I’d need to pay my booking fee that Friday or face a price increase. Once again, RemodelMate was back to talking out of both sides of their mouth. I advised Chad that I expected them honor my quote for the promised thirty days. He responded and said they would. I followed up with a few additional questions about the project and Chad simply did not respond again. At the end of the day, I was unable to do business with them because they demonstrated a pattern of talking out of both sides of their mouths, and they eschew standard business practices—like an actual, detailed contract—in favor of gimmicky, simplistic online form tools. Ymmv, but I found them to be a little sketchy.

Highly Recommend Remodelmate stood out because of their excellent customer service. They were responsive to our questions and helpful in walking us through the process. We had full trust in them to deliver an excellent final product, which they did. Highly recommend.

Quick and easy This was a quick and easy way to get a contractor in to take care of a small project. We were able to work with Remodelmate to scope the project virtually, and they matched us up with excellent workers who were quick, efficient, on time, and did great work.

Smart Choice is to Use Remodelmate A+ I am excited to have found remodelmate as a service to complete the front door repair on my townhome. It was quick and easy to use, and paid the best price compared to other estimates I received on my own. I am happy to be a remodelmate customer and will continue to keep them in mind for future projects.

Not what I expected! December 2020 Remodelmate remodeled my master bathroom the 1st week of December 2020. I was given a 2 week time frame or sooner for the project completion. I understand things pop up unexpectedly and it may affect the finish date. Fine but not this. From beginning to end there was so many issues with miscommunication and Job performance.. Do not allow anyone to have access to your CC without fully understanding what they are doing with it. Additional cost kept coming up. There was wasted items purchased that was not used. I personally had to take items back brought by the contractor. Work was poorly done. The contractors had to keep coming back to redo the same Job over and over to half way get it looking decent. Some items where taken that I bought, that was consider to be trash but could be used elsewhere. They were brought back after, I pointed it out the items where missing from my garage. The wall construction to the paint was horrible. Someone else was brought back in to correct the mess that was made the 1st time. I still have a sink issue with the installation that was corrected twice already. Things where damaged and yes they where replaced. I could go on and on about how disappointing this experience was. I have two other projects I will be doing. And remodelmate will not be doing either. Communication and explaining everything to your consumers would be helpful. Get the right individuals to do the Job correctly the 1st time so there is no need for the consumers to keep buying materials over and over. Giving great customer service and making your customers experience Great should be a Priority! I do not Recommend them for any Service! People do your research I will take my Business Elsewhere!!