1st Floor Reno Overall project was done well and on schedule. The workmanship could have been a little neater in a couple of small areas. However, we were pleased with the process, level of communication, and management of the project by remodelmate.

Rehab to sell We had a project to update our bathrooms before selling our house. Chad came out to give us an estimate and very quickly we got started. We were impressed with the results as well as the care we got from Chad. He was on the job every day giving us updates and making sure our questions were answered. The end result is we sold our home the day it went on the market for over asking.

Buyer BEWARE This started off great; they were eager to get me started, set up a design, then quoted me a price they SWORE was accurate and I would not go over. After billing thousands for ordering products, they left me stranded with a house full of materials and no contractor. I eventually had to find my own contractor and since then have been told many of the materials they ordered were unusable (which I can't return) and the design unrealistic for the space...so I had to redo that, too. TERRIBLE SERVICE. I'm not sure if this is a scam but you will spend MORE $$$ fixing their errors and getting stuck with their mistakes.

Not as smooth as they make it sound Pros: - The day to day communication with my representative was great. Analyn was very responsive and efficient. That said, I once emailed the owner, Chad, to complain about process and never heard back from him. - You don't have to pay the milestones until you are satisfied. - Unlike my previous experience with contractors, this time they would not disappear for days at a time, or leave the job unfinished. Cons: Remodelmate's business model seems pretty ideal. And if it all sounds too good to be true, well ... It's because it is. Let's break this up into parts. 1. Budget: Their model is to try to give you the smallest budget possible to lure you in. And it works! I mean, here I am. But there should be a contingency line in the budget of a few thousand dollars. Basically, they only include items that you can see, but anything that you may discover once you tear down your old bathroom is not included. So you end up spending A LOT more that you originally thought. 3. Design: Remodelmate promises a 3D design, but it actually is 2D. There were items that were not included in the design, and I didn't know any better to ask for them (e.g. the upper trim for the wainscoting) so I had to go to Home Depot and get it myself. Lastly, they don't provide samples of the materials, which leads me to the next segment. 2. Materials: I had a lot of problems with the materials. Beware that once you approve the list of materials, it can be VERY hard and frustrating to try to return things. Here are the main issues I had: - Floor Tile: Even though the tile I chose could technically go inside the shower, it didn't allow for a slope into the drain. Since I don't know anything about construction, I didn't think of this. This should have been discussed during the design. So I ended up having to go to a tile shop and choose something else. Could I return the leftover? Yes, but would have had to pay and outrageous restocking fee, plus shipping. - Shower wall tile: I trusted the amount the calculated would be appropriate for the square footage. But no, they made me buy twice the amount I needed, and like before, returning wasn't an option. So now I have about 15 boxes of tile sitting in my hallway. - Lights and toilet: In picture of the design, the lights looked great. But once they got here, there were about 4 times the size. They were meant for an industrial space, and not for my little bathroom. However, they did help with the return. Same with the toilet which didn't work with the plumbing in my old house. They took care of the shipping, except I had to take a very heavy toilet to UPS by myself. 3. Construction quality: Well, this really depends on the contractor they pair you with. I wish Remodelmate had a representative come in, and judge the work. At some point I got tired of asking them to pay more attention to details, and gave up and approved the project. Basically, if you think this is going to be a hassle free process, it won't be. You will have to be way more involved, I would suggest you ask a lot of questions during the design phase. And think of things that are not shown in the design. Your plumbing, what's behind your walls, will you need drywall, framing after demolition, etc... those things were not included for me. Also details like, outlets and light switches.

Thank you Remodelmate for doing an… Thank you Remodelmate for doing an awesome job creating my mancave. Chad and the contractor 50 East did a great job working with me despite challenges along the way. When the wholesaler miscalculated how many cases I needed Chad went straight there to pick up additional cases when I was at work. I highly recommend Remodelmate to take the lead on whatever project you have around the house.