The finest costumer service After many years of good and not so good experience with various hosting providers, my decision to stay with one is based on one thing: costumer service. MonsterMegs is not the cheapest, but is among the most reliable hosting, and their costumer service is where they shine the most. It is very responsive and people are very knowledgeable. I have never left waiting for an answer just to get a generic one. It always feels like I communicate with real people (like friends, if I may say so) who give their best effort to solve a problem. And they know how to solve it in the least needed steps!

Wish ZERO stars was an option! Wish ZERO stars was an option! The most and crazy experience - took my money, personal info and back up then set it all up so I did on my end THEN cancelled ALL - No explanation or response to my various correspondence! RUN FROM THIS MONSTER!!! Worst experience ever! 1 start is generous!

Their service is very very very bad You should give a reason, instead of just deactivating, I have changed my contact information as requested, but you still blocked my domain directly, is this reasonable?If I used false information, you shouldn't have paid me, why did you take my money and then ban me???

Excellent service Excellent service, hardware and uptime. I was with my previous service for 4 years and reluctant to change, but needed to because my website load speed was deteriorating on the server side. Before leaving, I ran a test website on another provider, but not happy with service. Then I ran a test side on MonsterMegs for 60 days and found a fantastic service. I requested help twice from tech support and was expecting them to point me to a diy article. Instead, they just went ahead and made to adjustments I needed. The servers are fast. C-panel is typical and easy to use.

I was a buyer of IT services in a past… I was a buyer of IT services in a past life for a big company. I looked at many hosting options to replace GoDaddy who wanted to charge me more for moving from Starlight to Cpanel (like that's my call?) and generally went to hell after Bob Parsons sold it, so I loaded up the truck and moved to MonsterMegs. Never a single regret. You get a very good value, great uptime, great features. However if you are running obscure applications or want handholding, you might want a local expert to augment the support. MM support is responsive but not omnipotent. MM seems to fit with very simple hosting or very experienced clients. Rock solid availability. Softlicious is a mindblowing capability if you've ever had to stand up an application. The technical support response time is very good, but if you are a total noob trying to do advanced things, hire a freelancer to help you.