One of my vmware hosts crashed during… One of my vmware hosts crashed during the daily backup and left several snapshot files in the vm folder. When the host was powered on again it was noticed two days later that the previous days work was missing. Long story short, this product saved my bacon by allowing me to mount and review all of the snapshot files as well as the base disk and recover the missing files. It was well worth the $699 to save my customers data.

Absolute failure to resolve issue Absolute failure to resolve issue. The free scan showed the files to be recovered but after purchasing the product, I was informed that it would be an additional $699 for another product to save the files. Unable to get a refund of the initial purchase. Buyer Beware! 01/16/2020 Edit ..this a copy of what was communicated back to me regarding my issue: "Absolute failure to care about or resolve my concern." (Very good description of the current situation, my applause)

Review I am currently using it right now, and it is taking a whole hour, even more, to load my files. Everyone is saying that it is super fast, but I don't know if I should trust them.

no support Bought the software this summer. Some error occurred, so I opened a Ticket. Got only one time a reply (august) since then the support doesn't reply at all. --EDIT 01/25/23-- Hello Support, I'm not Alex.. I'm Bryan! Anyways.. if support would have answered me I on my ticket I didn't have to write this negativ review. And still didn't get a reply on my ticket.. Best regards --EDIT 05/10/23-- still haven't heard anything from support..

2 hours later... nothing Downloaded a DiskInternals Partition Recovery trial, ran it on a USB stick that had reverted to RAW. The software ground away for 2 hours and found nothing. I then installed Disk Drill, which found 290 corrupted files.