Fastmail

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3.55
Based on 20 Reviews

5

60.00%

4

0.00%

3

5.00%

2

5.00%

1

30.00%
About Fastmail

Fastmail is an independent, employee-owned email provider, offering what we like to call email on your side. For over 20 years, Fastmail has been a leader in email and email privacy. We believe in working for customers as people to be cared for, not products to be exploited. Advertisers are left out, putting people at the center. Fastmail's moving email forward with new internet standards and open-source innovations that power many email services other than our own.

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Fred Burr
GB

Fastmail does not give you a free trial! Fastmail advertises 'Try Us For Free!' promising a 30-day free trial. They take your credit card and information to set up an account. Only then do they tell you there's no free trial, but don't worry--they'll add on a free month in your first year. When I saw what it would cost to add my wife as a second user, I decided it was not for me and closed my account. Did I get a free trial? No. Did I get my money back? No. In the jargon of the Consumer Financial Protection Bureau, this is a 'deceptive practice.' Ordinary people might use a different term.

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Chris
AU

I've been using fastmail for years I've been using fastmail for years. During the time of opera ownership the new interface was dropped on customers without consultation. In my view it's a dog. Like many, I continued using the friendly old interface, even though it was a bit of a workaround to access it. Now that's being scrapped, allegedly June 30th 2017. In fact its mostly unavailable more than a month prior. Move over Fastmail,

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JB
GB

Very happy with Fastmail I've used Fastmail for about two years, using my own domain there. It has worked perfectly for me. For that reason, I happily can't comment on their responsiveness to service requests. I've also had zero problems with spam. I use the iOS app and my desktop, via Thunderbird. In my opinion, the cost is reasonable for the level of service, and the comfort of not wondering what invisible way the provider is building a dossier on me.

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Christian Saborío
AU

Switched from Google, could not be happier I got sick of Google's constant pricing policy changes. Investigated heaps of options and found this FastMail, which has been flawless since day one. The support team answers incredibly quick, and the email is stable. The admin user interface is a pleasure to work with, very happy with this, especially after giving Google the 🥾

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Shahriar
GB

One star One star - only because I can't give Zero star rating. Business class email - do me a favour. In what business is it acceptable to raise a support ticket which gets responded to 4 days later with a reply that says the issue needs to be escalated and will take another week? The only telephone number they have is a FAX machine - Come on, REALLY???? Terrible service, Non existent communication and impossible to speak to anyone, anywhere in the world ( I have tried).

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