Very happy with Fastmail I've used Fastmail for about two years, using my own domain there. It has worked perfectly for me. For that reason, I happily can't comment on their responsiveness to service requests. I've also had zero problems with spam. I use the iOS app and my desktop, via Thunderbird. In my opinion, the cost is reasonable for the level of service, and the comfort of not wondering what invisible way the provider is building a dossier on me.

The spam filtering is very poor. The spam filtering is very poor, and they make the most absurd suggestions to try and improve it. They want me to create a folder to mark emails as 'non-spam'. What? If I don't move an email from the inbox to the spam folder, shouldn't that be indication enough that it is NOT spam? Speaking of which, I also receive Fastmail newsletters even though I'm opted out. This makes it spam, doesn't it? I will be moving to another provider.

One star One star - only because I can't give Zero star rating. Business class email - do me a favour. In what business is it acceptable to raise a support ticket which gets responded to 4 days later with a reply that says the issue needs to be escalated and will take another week? The only telephone number they have is a FAX machine - Come on, REALLY???? Terrible service, Non existent communication and impossible to speak to anyone, anywhere in the world ( I have tried).

Switched from Google, could not be happier I got sick of Google's constant pricing policy changes. Investigated heaps of options and found this FastMail, which has been flawless since day one. The support team answers incredibly quick, and the email is stable. The admin user interface is a pleasure to work with, very happy with this, especially after giving Google the 🥾

We have been using paid Fastmail for 15… We have been using paid Fastmail for 15 years and free prior. Never in your face. New features are timely and useful. Private. I make use of multi alias emails for various roles. And for spam minimisation whereby when purchasing or subscribing, if any later spam emails to that address I can just delete the alias and create another.