Gino DeSalvatore
GBGreat customer service Great customer service. Very patient as we are getting used to this new system. Great resources
paul zagardo
GBI TOLD THEM MY PROBLEM!! I was so grateful that I had a problem with my not so accurate with my inventory so occasionally I would get an order when my real stock was zero. I asked to have a no show for anything 3 or less until I get my inventory perfect. Problem solved in one afternoon!! Custom is a big deal!
Adriana
GBEasy, but generic e-commerce solution with poor support & communication While City Hive provides an easy and comprehensive e-commerce solution and wine club management platform for small wine & liquor stores, their platform is offers very little in terms of design flexibility and customization. If you're a generic store that wants a generic looking website for easily promoting large brands to your customers, this is the solution for you. For everyone else, I urge you to do your research. We've been very disappointed by their poor customer support. Major changes to site functionality and design were recently made without any direct prior communication; new features are constantly rolling out, but little training has been offered and only upon request; staff only responds to help requests - including urgent ones - during regular EST/EDT business hours (which isn't ideal for our West Coast store); support staff has little memory of previous conversations and little knowledge of our specific business needs and operations. Concerns are treated with a blasé attitude.
Kathryn M Coughlin
GBExcellent customer support, Great pricing Excellent customer support. Highly recommend for small mom and pop stores. Easy to use, extremely fair pricing, and offers a professionally looking tailored website to increase sales.
The Spirited Gourmet
GBI've been using City Hive since June I've been using City Hive since June. Their technology is excellent and their team is knowledgeable and really good to work with.