Plugins are great but... Plugins are great. No debate about it. Technical support is below standards. They take a whole business day to reply back with a question. A question. The day after... another question. Simple questions. Windows or Mac? OS version? Do the plugin works on any other DAW? Did you check this or that? Terrible. No sense of urgency. Zero proactive thinking. Just reactive attitude. I had to go to their Facebook group to find more information regarding my issue. Ridiculous. A company who constantly launches new products behaving like they have 3 months on business. Very disappointed. If the idea behind that slow assistance is to buy time because you guys are working on solutions. Just... be... honest... say it. 2022. You make feel like expectations are nothing.

Having to install all virtual mix rack… Having to install all virtual mix rack units together in my 256gb ssd is a joke... Most of them is garbage, the blue fet compressor and fg bomber is unusable so I sold them. Now I keep only the custom EQ modules but the mix rack format takes up too space just for one plugin

All-access is a scam. All-access is a scam. Almost all the kilohearts plugins you pay for monthly are available for FREE on the kilohearts website. I'm not a fan of paying for things that I can legally & rightly get for free. All the other plugins sound terrible or are just re-skinned stock plugins. Save your money if you're thinking about getting the monthly subscription. In saying this, the sample packs are pretty decent, and there is some valuable learning material in the "courses" section.

Recommend using WAVES plugins instead. Plugins are amazing! that being said, only if you can get them functioning in your DAW which in my case only two plugins out of the whole bundle would show up in my session. The other plugins would say I don't have "active license" even though I have the unlimited monthly bundle with supposed to be access to all plugins. No worries right? hit up customer service? They will send an email with pre written trouble shooting problems with no personal customer support. I recommend using WAVES plugins instead. My artist name is cash g check my music on all streaming platforms.

Slate is a weak brand Slate is a company that releases products at $999 to drop the price to $499 couple years later. I lost all my trust in this company after buying the VML-1 a great product that lost half its value, which is the opposite of what strong brands like Neumann produces. The plugin offer is ridiculous you can't buy a plugin below $200 but you are pushed to subscribe to the all access that I personally do not want.