Bad communication and service. Bad communication and service. The processing time is said to be done in a day's work but it's been the 3rd day since my purchase already and they haven't started yet. The communication is significantly worse compared to what they tout on their website. I've followed their instructions and nothing has really happened. It's an amazingly bad customer service that I've seen in my whole life.

Do not expect a refund if they cant unlock your phone Initially I had no problem with Unlockauthority. They responded very fast with a code and directions. The tech support was very friendly nut was unable to unlock my phone. The tech support advised me I would be receiving a refund within 1-2 hours and it had now been a month and I haven't recieved anything. I have e-mailed multiple times and the only reply I get back is " please be patient ". Well they had no problem taking the money out of my account quickly but they are not willing to give a refund.

Waiting weeks Its been over 2 weeks since I placed my order, order went in on a Wednesday I was quoted 1-48hrs , I emailed Saturday inquiring on the status kf my order and rwcieved an email Monday from Shades saying they didn't process orders over the weekend, I waited 2 more days tried calling again, then emailed again and received a return email the following day saying it qould be ready the next...still waiting...calling the service number is pointless as it goes to voicemail directly but the mailbox ia full so you can't leave a message...you're left with only emails to communicate and you're forced to wait days for a response that way....I requested a refunds...we'll see how long that takes

After paying it said I'd have my code… After paying it said I'd have my code in 30 to 45 minutes at most 24 hours it's going on 72 hours and nothing yet. I have sent several messages to their support and no answer. This is a scam and I am contacting my states attorney generals office and filing a class action lawsuit. I will also be filing a complaint with PayPal. Hoping to stop their ability to utilize them anymore to steal money.

Wow! Wow!! Just Wow... Thank you so so much i had tried 3 other unlocking companies (should have skipped all the headaches and came to UNLOCKINAUTHORITY.COM first) and none of them could unlock my lg stylo 4 with metro pc till you guys i will absolutely tell all my friends and family and will use you and only you with any and all of my unlocking phone needs, thanks again for making this a awesome experience! Boo Hollenbeck