Had a fantastic experience using Unlock … Had a fantastic experience using Unlock Authority. Customer service is unmatched, quick and awesome replies. Even messed my phone up after the process trying to do something on my own, came back on and helped me all the way through. Would use this service again any day! Thank you so much Unlock Authority!!

Do not expect a refund if they cant unlock your phone Initially I had no problem with Unlockauthority. They responded very fast with a code and directions. The tech support was very friendly nut was unable to unlock my phone. The tech support advised me I would be receiving a refund within 1-2 hours and it had now been a month and I haven't recieved anything. I have e-mailed multiple times and the only reply I get back is " please be patient ". Well they had no problem taking the money out of my account quickly but they are not willing to give a refund.

Fast Fast, worked the first time, had to change a bunch of network settings to switch from US Cellular to ATT, but all the information was on ATTs troubleshooting site. Thanks for being so helpful :)

Waiting weeks Its been over 2 weeks since I placed my order, order went in on a Wednesday I was quoted 1-48hrs , I emailed Saturday inquiring on the status kf my order and rwcieved an email Monday from Shades saying they didn't process orders over the weekend, I waited 2 more days tried calling again, then emailed again and received a return email the following day saying it qould be ready the next...still waiting...calling the service number is pointless as it goes to voicemail directly but the mailbox ia full so you can't leave a message...you're left with only emails to communicate and you're forced to wait days for a response that way....I requested a refunds...we'll see how long that takes

Worst company ever. Customer service is a joke. Made my purchase December 14th tried to unlock my phone with multiple techs, they all weren't helpful, the code didn't even work, etc. I contacted customer service multiple times and it's a cat and mouse game with when they feel like answering. I've given my email, phone number, and order number. It's been almost 2 months, I spent $20 at my phone company store to try to get the phone to work, $50 for a code that didn't even work, and now I'm frustrated it's been this long. This "company" Is a joke and I will make sure no one I know will do business with them ever again.