I signed up to do a one-time search, not subscription I signed up to do a one-time search, and DID NOT sign up for a subscription. Not only was it not clear that this was a subscription when I signed up for what I thought was a one-off payment (as I set up reminders to unsubscribe if I do sign up for something that has a deadline before you're automatically signed up!), but I did not receive any kind of "welcome" email within this time nor after, which is also customary when you sign up for a subscription for something. This makes me think they obviously know that they are trapping people fraudulently into a pricey subscription. Why not just charge people transparently without all this fraudulent B.S.? I have written them, and we will see if they will reimburse my TWO MONTHS of subscription. If only I had looked at my account a few months ago! :-(

Be careful!! I requested to receive name and surname associated to a mobile number, I've been said "there was a name and surname", I've been brought to make a subscription in order to know name and surname after paying 0,95 cents and so 1. Spokeo informed me there was no name and surname associated 2. I discovered there was a monthly fee. This is illegal and tricky, I have been stolen deceitfully 0,95 cents. After all this they tried unsuccessfully to take other 29 euros from my card. I noticed that they have already done this to thousands of people, as can already be seen from the many reports. I took steps to report them on all possible channels and block them where appropriate.

I feel taken advantage of I feel taken advantage of. I used the service on what I thought was a trial basis and then noticed I was being charged a subscription price on my bank account, after I had already found all the information I needed. I have no idea how I signed up for a subscription! Charged $29.95 on 3/11 and again on 4/09. I called and was told I get a refund of $11.98 whoopie! I was satisfied with the information I received however.

Full refund I bought a report about a person for 1.99€. Awesome report, everything was there. However, I didn't know that I had not only bought the report, but also a subscription for 29.95€. I wrote to customer support, and after a few seconds, a response was already there. I explained the problem, and I got a full refund, as I hadn't used the advantages of the subscription and had only looked at the report of the person for 1.99€. I am extremely satisfied, and I am definitely recommending Spokeo :)

The database had out of date info The database had out of date info. My other requests were taken care of quickly and efficiently.