Excellent customer service. The first time I contacted Sensate customer service I had some trouble with getting certain tracks on the app to work, and even though it took some time to work out the issue I got really good help and support all the way until the problem was fixed. Then my sensate started to malfunction just over a year after I got it. Of course the warranty (for one year) had just run out, even so I still got a brand new sensate, free of charge. The customer service I've received has been excellent all the way.

Can’t live without it now First time using it and I’m already obsessed. I can’t believe I waited so long to get this. I am neurodivergent and trying to manage my stress better. I have a biometric tracker and by the end of the session I went from a stressed state to a relaxed state. Stress is so toxic to long term health and I am so relieved to finally have a practical solution to lowering my stress while living in environments that stress me out.

Good device, horrible sound tracks I purchased a Sensate and got an annual subscription to Sensate Plus (service that provides additional sound tracks). I do think the device has benefits and particularly helped me improve my sleep. Unfortunately, most of the soundtracks are truly awful. I thought that by spending $60/year for the extra tracks, I would find better options. In fact, the Plus tracks are some of the worst. I realize this is subjective, but the fact I grew increasingly distracted by the new tracks (all the new tracks) I lost the benefit. They should be calming, not distracting. I wish Sensate would find better curators/composers.

Still waiting for activation code Purchased the plus subscription directly from Sensate at the same time as my device. Weird that you have to email them to get the code for your Plus subscription. Why not send it with the device??Annoying that I’ve been waiting over 2 days for it so far and no response. Not a great first impression! I’ve now paid for a service but I can’t access it until they bother to respond to an email?! All a bit amateurish…so don’t buy the plus at the same time as your device!

Balancing & Calming The Sensate device helps me to feel more balanced and has a calming affect on me especially, when I’m feeling anxious. I particularly like the sessions that incorporate sounds that include water like rain, stormy weather and the sound of the ocean are my favorites. Would love to have more of the water feature sessions to choose from🤍 I use my Sensate pretty much on a daily basis🥰