Excellent customer service. The first time I contacted Sensate customer service I had some trouble with getting certain tracks on the app to work, and even though it took some time to work out the issue I got really good help and support all the way until the problem was fixed. Then my sensate started to malfunction just over a year after I got it. Of course the warranty (for one year) had just run out, even so I still got a brand new sensate, free of charge. The customer service I've received has been excellent all the way.

I have used my sensate for a few years… I have used my sensate for a few years now. My main use is to help heal my gut pist Covid (which it has) but I now use it at night to relax before sleeping

Got my sensate at the end of December… Got my sensate at the end of December 2023. It’s wonderful, would definitely recommend 10/10. A sale along with a TikToker’s discount code meant I got it a bit cheaper (€297 for the plus package), and after the first year there will be a yearly app subscription charge (€50, I think). But I am ok with that as it really works for me. I use it almost every night before sleep, and sometimes another session during the day if I need to destress, or want a powernap. Now that I can create a favourites list, it’s super easy to select a different track, which has greatly improved the app experience. They also regularly add new tracks, and the battery seems to last a long time, even with daily use.

The design flaw vibration motor The design with the vibration motor is delicate of the sensate 2 pebble. Only a slight drop cause it to malfunction and creat noise that is everyhing except calming. Bit frustrating given the purchase price. Especially as there is no solution or for customer service to help past warrenty. One option CS offered was to enlist in referral program eligablenfor a free sensate. But promoting such feels just wrong. I might need to macgiver it, crack it open and fix it myself. A shame i did like it while the pebble when it did worked.

Still waiting for activation code Purchased the plus subscription directly from Sensate at the same time as my device. Weird that you have to email them to get the code for your Plus subscription. Why not send it with the device??Annoying that I’ve been waiting over 2 days for it so far and no response. Not a great first impression! I’ve now paid for a service but I can’t access it until they bother to respond to an email?! All a bit amateurish…so don’t buy the plus at the same time as your device!