Excellent customer service. The first time I contacted Sensate customer service I had some trouble with getting certain tracks on the app to work, and even though it took some time to work out the issue I got really good help and support all the way until the problem was fixed. Then my sensate started to malfunction just over a year after I got it. Of course the warranty (for one year) had just run out, even so I still got a brand new sensate, free of charge. The customer service I've received has been excellent all the way.

Life saver 🙏 I've struggle with anxiety & stress all my life, I've tried so many things to manage it and this device is the only one that works EVERY time and in just 1 minute! It's very simple & just works because it "massages" your nerves to be in parasympathetic mode, and calm your physical signs of stress. Naturally your mind relaxes because you feel that you can handle the panic attack, it just goes away. I never travel without it in case I need it and often use it before going to bed to relax & prepare for a good night of sleep. Thanks to all the team at Sensate who created this life saving device!

Balancing & Calming The Sensate device helps me to feel more balanced and has a calming affect on me especially, when I’m feeling anxious. I particularly like the sessions that incorporate sounds that include water like rain, stormy weather and the sound of the ocean are my favorites. Would love to have more of the water feature sessions to choose from🤍 I use my Sensate pretty much on a daily basis🥰

The design flaw vibration motor The design with the vibration motor is delicate of the sensate 2 pebble. Only a slight drop cause it to malfunction and creat noise that is everyhing except calming. Bit frustrating given the purchase price. Especially as there is no solution or for customer service to help past warrenty. One option CS offered was to enlist in referral program eligablenfor a free sensate. But promoting such feels just wrong. I might need to macgiver it, crack it open and fix it myself. A shame i did like it while the pebble when it did worked.

Still waiting for activation code Purchased the plus subscription directly from Sensate at the same time as my device. Weird that you have to email them to get the code for your Plus subscription. Why not send it with the device??Annoying that I’ve been waiting over 2 days for it so far and no response. Not a great first impression! I’ve now paid for a service but I can’t access it until they bother to respond to an email?! All a bit amateurish…so don’t buy the plus at the same time as your device!