Excellent customer service. The first time I contacted Sensate customer service I had some trouble with getting certain tracks on the app to work, and even though it took some time to work out the issue I got really good help and support all the way until the problem was fixed. Then my sensate started to malfunction just over a year after I got it. Of course the warranty (for one year) had just run out, even so I still got a brand new sensate, free of charge. The customer service I've received has been excellent all the way.

The design flaw vibration motor The design with the vibration motor is delicate of the sensate 2 pebble. Only a slight drop cause it to malfunction and creat noise that is everyhing except calming. Bit frustrating given the purchase price. Especially as there is no solution or for customer service to help past warrenty. One option CS offered was to enlist in referral program eligablenfor a free sensate. But promoting such feels just wrong. I might need to macgiver it, crack it open and fix it myself. A shame i did like it while the pebble when it did worked.

Good device, horrible sound tracks I purchased a Sensate and got an annual subscription to Sensate Plus (service that provides additional sound tracks). I do think the device has benefits and particularly helped me improve my sleep. Unfortunately, most of the soundtracks are truly awful. I thought that by spending $60/year for the extra tracks, I would find better options. In fact, the Plus tracks are some of the worst. I realize this is subjective, but the fact I grew increasingly distracted by the new tracks (all the new tracks) I lost the benefit. They should be calming, not distracting. I wish Sensate would find better curators/composers.

Ive never used anything like sensate… Ive never used anything like sensate before but im an engineer and will give life altering tech an opportunity. And That, it is… Also i want to give the support team a shoutout for being prompt in response AND THEY CALLED ME. Shoutout to the product development team. Truly an amazing device. My only request would be to open up the app to integrate outside music to work with the device. SleepTube on youtube makes some great musical pieces that have visual breathing q’s. Actually that would be an amazing collaboration…

Just buy one today - it's brilliant As someone who has never been able to meditate very successfully (my brain just refuses to switch off or I get really fidgety!) having a Sensate has been a revelation. It's an easy and very beneficial way to step out of everyday stress into a little bubble of relaxation for 10-20 minutes every day. When I bought it this time last year, part of me felt it might just be a gimmick or something I'd quickly get bored of, but I actually find I use it every single day without fail! Also, Sensate customer service has been fantastic. I had a technical issue with the device about 11 months after purchasing it. Having contacted Sensate they quickly diagnosed the problem and replaced it without a quibble. Big shout out to Lucia and Jeronimo in their customer care team who have been fantastic!