Hanne Austad
NOI can highly recommend Sensate I can highly recommend Sensate, its become part of our daily bedtime routine, we sleep so much better than before, we are totally hooked.
Paul D
GBGood device, horrible sound tracks I purchased a Sensate and got an annual subscription to Sensate Plus (service that provides additional sound tracks). I do think the device has benefits and particularly helped me improve my sleep. Unfortunately, most of the soundtracks are truly awful. I thought that by spending $60/year for the extra tracks, I would find better options. In fact, the Plus tracks are some of the worst. I realize this is subjective, but the fact I grew increasingly distracted by the new tracks (all the new tracks) I lost the benefit. They should be calming, not distracting. I wish Sensate would find better curators/composers.
Tone
NOExcellent customer service. The first time I contacted Sensate customer service I had some trouble with getting certain tracks on the app to work, and even though it took some time to work out the issue I got really good help and support all the way until the problem was fixed. Then my sensate started to malfunction just over a year after I got it. Of course the warranty (for one year) had just run out, even so I still got a brand new sensate, free of charge. The customer service I've received has been excellent all the way.
Tom Ogden
GBJust buy one today - it's brilliant As someone who has never been able to meditate very successfully (my brain just refuses to switch off or I get really fidgety!) having a Sensate has been a revelation. It's an easy and very beneficial way to step out of everyday stress into a little bubble of relaxation for 10-20 minutes every day. When I bought it this time last year, part of me felt it might just be a gimmick or something I'd quickly get bored of, but I actually find I use it every single day without fail! Also, Sensate customer service has been fantastic. I had a technical issue with the device about 11 months after purchasing it. Having contacted Sensate they quickly diagnosed the problem and replaced it without a quibble. Big shout out to Lucia and Jeronimo in their customer care team who have been fantastic!
Dawn Ramsay
GBStill waiting for activation code Purchased the plus subscription directly from Sensate at the same time as my device. Weird that you have to email them to get the code for your Plus subscription. Why not send it with the device??Annoying that I’ve been waiting over 2 days for it so far and no response. Not a great first impression! I’ve now paid for a service but I can’t access it until they bother to respond to an email?! All a bit amateurish…so don’t buy the plus at the same time as your device!