Do NOT buy Windstream Do NOT under any circumstance buy any Windstream service or product. I changed to Windstream two months ago and it has been a living hell. Their equipment failed in two months. They have no humans to resolve an issue that requires a technician. Their call center is in the Dominican Republic and be prepared to hold and wait for hours. I have sixteen man hours invested to resolve every screw up imaginable and I still have problems. They suck!!!

this is the worst company I have ever… this is the worst company I have ever dealt with. I'm a disabled senior and only get paid once a month and am on a strict budget as you would expect. Since january 2024 it has been nothing but problems with late fees the way they have it set up on my account no matter when I pay my bill there will always be a late fee. The due date has been getting closer every month to my payday. They tell me it depends on my billing cycle, hmm that's funny I've never had that problem before now, but I can make a payment over the phone. Over the phone or internet I might as well announce all my information to everybody. I can't get any cooperation, it boils down to bend over and take it up the tailpipe because that's all the cooperation your going to get and this is an ongoing thing

Windstream / Kinetic - Very Poor Service We subscribed to Windstream phone and internet service. The only package supposedly available for our area is 3 MBS download speed, which while not great, is better than nothing as there is no cellular service either. We have long periods where, by their own speed test meter, we only get 0.5 MBS speed. We contacted Windstream and they said the only option for more speed was a second line. We agreed and the technician showed up to install. Upon reviewing the lines he said it is a general bandwidth problem in our area and the line would need a different fix to increase speed. He did not install the second line as he said there was no point. It has now been 2 months and they still can't fix it. We are exploring getting satellite internet as we have had family members switch and are pleased. There are no other options in our rural area. I highly recommend utilizing a different company if possible. Both service and customer service are poor.

Pitiful internet just sad embarrassing I’ve been here since 2015 I moved in with a brand new computer that I put up in the attic two days after I moved in I’ve been using Internet on my Verizon phone the last seven or eight years hey now Verizon is not working but let me tell you Wednesday I’m just about out of my crazy I felt like I was Going crazy using this Internet and I have probably spent weeks of my life on the phone with him the first couple years so I just and I just gave up starting going to Walmart in McDonald’s in using their Internet because I live out here in waxhaw North Carolina lots of nice expensive houses people don’t know until they move in about the Internet and I’ve had some really sad experiences with the installers and where the customer service reps on the phone because they’re forced to lie they are forced to lie because they work for a company that’s charging people for Internet and it’s worse than dial it I’ve honestly tried that I can’t even connect it to my little camera you guys just said I can’t use anything can’t use ring can’t do any Wi-Fi nothing I have all these everything I own is Wi-Fi but I can’t use any of it Well today I got this really wonderful girl on the phone and I don’t know why but she’s trying to sell me Hughesnet so I appreciate her advice and I’m looking into it I was glad to hear that Windstream is not opening up any other accounts in this area thank God

Horrible customer service This is one of the WORST companies I have ever had to deal with ! I set up an appointment Monday to have WiFi installed Wednesday and first they cancelled my appointment and no one even called or had to curiosity to even call and let me know . The following day I ended up having to call back and they moved my appointment from Wednesday to Thursday just cancel it again because apparently they needed my lease to confirm residencey and instead of just saying that I ended up talking to 5 different representatives before I got fed up and asked for the supervisor who also was no help. Now I have to wait an extra 3 days for a simple mistake that could've been fixed when my appointment was made !!! Long story short if you don't like your job don't apply to it 😀😀