Moving to a new hosting service… Moving to a new hosting service provider is always fraught with challenges. Very quickly realised that Jay and the team at Nexus Bytes are outstanding. You are welcomed into the family and supported accordingly. Migrated 20+ sites with timely and focused support. Very happy and satisfied with Nexus Bytes.

Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

They are scamers or just terrible… They are scamers or just terrible service providers. Vps down after one week not responding to ticket. dont even think about purchasing anything from this provider

Poorly Organised Company can't even call them a LLC Orded a fairly deer server of them and they went down for 4-5 days straight and they responded with "We are extremely sorry for the inconvenience caused. We are having some unfortunate software and hardware issues in many of our DCs." and now it went down again they said I have to backup my data for future references but why would I need to do that??

Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.