Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.

Very unstable Very unstable, only buy it if you just want a "TOY". Server randomly shutdown, and the customer services tell you nothing, might simply "oh motherboard broken, but we are in vacation, ETA on tomorrow", after tomorrow, server still down. They just treat client like a dumb!

Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

Best service, best support, 5 stars!! Dear Nexus Bytes LLC, After a month using your services, I felt very great about them! The server is very fast and the uptime when I started calculate while using it is 100%!! Your company have almost enjoyable service with lowest price, easy-to-use control panel and super rapid support team. I have a suggest to the Nexus Bytes LLC that you should have more locations around the world, some as best location as Asian,... Hope your company will prosper! Best Regards, Tien Minh Vy

its a real shame that nexus bytes went… its a real shame that nexus bytes went under, Jay used to be really hands on before things spiraled out Really miss your hosting guys when you comming back?