Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.

NexusBytes VPS Provider Best Top #1 Excellent Service! I've compared 4-5 vps provider for cpu, hdd speed test, service and support after hours of research, finally signed up for 12 months plan with Nexusbytes for vDedi-1C, they've got the Best Spec at the Best Price! Ryzen 3900 12 cores, 120 gb NVMe fastest hard disk at a price you cannot beat! Jay and their team are very professional, super friendly and resolve issue via chat and ticket very promptly almost instant, they really care for their client as is family like run business, will highly recommend 10 stars! Thanks alot Jay for your professionalism and awesome support, your product & services is unparalleled 2nd to none, Top in industry! I strong believe you will grow and expand swiftly with your excelllent service!

Nexus Bytes LLC is great especially… Nexus Bytes LLC is great especially their support. I experienced possibly the very best support of all time. Sir Jay is very humble man, he always answered and suggested politely even my concerns was already in their knowledgebase. I've been with other VPS hosting companies for the past 10 years, with my experienced their are only few providers that after sales support is good. All my VPS here have no problem and running smoothly. I highly recommend Nexus Bytes LLC. ( RH Abcede)

Very unstable Very unstable, only buy it if you just want a "TOY". Server randomly shutdown, and the customer services tell you nothing, might simply "oh motherboard broken, but we are in vacation, ETA on tomorrow", after tomorrow, server still down. They just treat client like a dumb!

Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.