Terrible Support Terrible support. Used NexusBytes for over a year with random server downtime and my account randomly being "disabled". Every support ticket is answered with the following, "Hello, We are working on your issue. Please hold on. Regards, XXXXXXXXXXXXX Technical Support Engineer Nexus Bytes, LLC. But no update or corrective action is given.

A nightmare. I own a business account who have a website and vps that should be always online. Until now all was perfect but now nobody answer ticket and since I have a problem on billing I need urgently to contact them. I saw their number on nexusbytes: fake. Is a VOIP number and if I try to call it shows "User busy" or "Number invalid". Now I need to change hosting urgently and hoping that new hosting can migrate my services from old to new. Stay AWAY! Use aruba.it (italy) or hostinger.com for better services! And check always that the phone number is valid!

Some problems recently they used to be very good but recently I got a unresponsive VPS for days! and constant problems with control panel which is slow and sometimes unresponsive, also vnc viewer not working anymore and support says it works. Now they agreed to give us a partial refund so it´s ok, hope they get their things fixed and recover what they have been, a very good vps host

Honestly one of the best vps platforms… Honestly one of the best vps hosting platforms I've ever used. They have very flexible and variable plans you can change the individual amount of ram, cpu cores, storage, everything. And it's not too expensive. I use this platform to run a modded mc server and it runs beautifully

Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.