Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.

Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

Stay away! From 2016 they gave good hosting but in may 2022 they LITERALLY left the hosting. Just for curisoity, after viewing all bad reviews, I made a ticket saying why and if nexusbytes staff is still alive. Reply: none. 2 Days later... no reply. Since I have a business website + a VPS, soon I'm changing the hosting because I'm scared about auto renew and stuff like this since my card isn't a prepaid one and do a refund contacting the bank is not as easy as with a prepaid card. I don't know why they did this. But please, S T AY A W A Y!

Guys don´t use this service. Guys don´t use this service. They just disabled my account without any explanation or reason, support just abandoned the issue, and waiting for 3 days already. And as you know, 3 days in a business without receiving emails can destroy you. So i had to migrate all my emails to another service but still there was some damage already. And still they haven´t fixed the issue and not even apologised for the "mistake". 2 things at the core of any business - Email server and website server. Don´t trust this company for any of that.

Poorly Organised Company can't even call them a LLC Orded a fairly deer server of them and they went down for 4-5 days straight and they responded with "We are extremely sorry for the inconvenience caused. We are having some unfortunate software and hardware issues in many of our DCs." and now it went down again they said I have to backup my data for future references but why would I need to do that??