Server offline for 4 days, no support Our server went offline on Friday and has been down now for 4 days. Ticket support has responded with a single, one line message saying "Please wait for updates as we continue to work on this problem." We've been begging them for 3 days to provide any additional detail but they ghosted us. We've lost years of data and their service is so slow that some recent backups were corrupted because of intermittent loss of connectivity before the complete outage.

Would take nexusbytes over the big… Would take nexusbytes over the big corps Jay has been more than helpful setting up and managing my services. Whenever there's an issue, Jay is always on time to help. Sofar, I can't tell a difference between NB and the competition. I might even say NB provides better service and help. To the owner I'd say keep it up! I'll keep supporting your business!

Terrible Support Terrible support. Used NexusBytes for over a year with random server downtime and my account randomly being "disabled". Every support ticket is answered with the following, "Hello, We are working on your issue. Please hold on. Regards, XXXXXXXXXXXXX Technical Support Engineer Nexus Bytes, LLC. But no update or corrective action is given.

Very unstable Very unstable, only buy it if you just want a "TOY". Server randomly shutdown, and the customer services tell you nothing, might simply "oh motherboard broken, but we are in vacation, ETA on tomorrow", after tomorrow, server still down. They just treat client like a dumb!

Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.