Great customer service I am German, but living in the states. For me it’s worth to pay the amount of the premium service. I love the time shift, to go back in time, or to choose from movies. Back in Germany I definitely paid more for TV without all those features. Issues that I addressed to the messenger, have always been answered patiently. There were sometimes a few technical issues, sometimes caused by myself or errors from the program, but they always have been solved.

Regular channels are great Regular channels are great, but my favored channel, Heimatkanal, is lousy. It stops all the time.

Really enjoying the app. I've had the Premium now for about a month and am really enjoying it. I'm not a native German speaker but can understand most of what is said so it is a great learning tool. I am a little hard of hearing so the one thing that would really enhance my enjoyment of the content would be the ability to turn on/off closed captioning. The content is super and the ability to go back to prior shows really makes the time change no problem at all. Love all the Bundesliga content!! I'm very happy but I do hope that closed captioning could be added in the future!

Signed up for German TV in Dec Signed up for German TV in Dec. 2021 and paid the 299.99 dollar annual fee. Today Jan 19 2022 they are no longer in service and their website is disconnected. Phone number won't ring through and I just lost a bunch of money. Really sad service when this happens with no notification or ability to get refund.

I am using their service for 3 years… I am using their service for 3 years now and really never had a problem until the last few days. Website down, nobody answers the phone. I always prepay for one year and definitely not happy about the lack of communication.