Great customer service I am German, but living in the states. For me it’s worth to pay the amount of the premium service. I love the time shift, to go back in time, or to choose from movies. Back in Germany I definitely paid more for TV without all those features. Issues that I addressed to the messenger, have always been answered patiently. There were sometimes a few technical issues, sometimes caused by myself or errors from the program, but they always have been solved.

I’m sooooooooo angry I’m sooooooooo angry! Been trying to call nonstop for 4 days nobody answers ! No service ! We just paid almost $300 in December to renew my yearly subscription and nothing works ! I hope you fix this problem fast !!!!!

Really enjoying the app. I've had the Premium now for about a month and am really enjoying it. I'm not a native German speaker but can understand most of what is said so it is a great learning tool. I am a little hard of hearing so the one thing that would really enhance my enjoyment of the content would be the ability to turn on/off closed captioning. The content is super and the ability to go back to prior shows really makes the time change no problem at all. Love all the Bundesliga content!! I'm very happy but I do hope that closed captioning could be added in the future!

Cannot log on since yesterday Cannot log on since yesterday. Paid on the 10th of January (luckily) for only 30 days but still, have I lost 20 days worth of my money? No advance email notification that they are shutting down service...what the heck??!!! Pretty sorry in my opinion!

Regular channels are great Regular channels are great, but my favored channel, Heimatkanal, is lousy. It stops all the time.